Telesales Advisor - Part time & Weekend

Tele Sales Advisor
- Part Time

Be the voice of connection. Drive growth. Empower independence.

Are you passionate about making a real difference in people’s lives while helping a business thrive? Join us as a Sales Advisor, where your communication skills, commercial instinct, and empathy will help customers access life-enhancing telecare solutions—while you play a key part in our sales and retention success.

Option 1: 22.5 hours per week

Option 2: 15 hours per week

Option 1: working 3 days a week, Thursday to Saturday, a 7.5-hour shift (including 30-minute unpaid break) between 08:00 - 20:00

Option 2: working Saturday and Sunday, a 7.5-hour shift (including 30-minute unpaid break) between 08:00 - 20:00

Option 1: £14,987.70 per annum (£12.81 per hour) plus PRP.

Option 2: £9,991.80 per annum (£12.81 per hour) plus PRP.

Hybrid
- Norwich (70% in office)

July 2026

Please note that this role is subject to pre‑employment screening, including basic DBS checks and two years of referencing. All screening must be completed prior to your start date, which may result in the start date being adjusted if required.

• Option 1: 149 hours annual holiday entitlement rising with length of service. This includes bank holidays that you will work if rota'd.

• Option 2: 93 hours annual holiday entitlement rising with length of service. This includes bank holidays that you will work if rota'd.

• We offer you discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more.

• 24/7 employee assistance programme with an easily accessible app!

• Family and friends’ discounts on our services & products.

• Pension Scheme, up to 3% Company matched.

• Free on-site parking.

You’re a natural relationship builder with a flair for sales and a heart for service. You thrive on engaging with customers, understanding their needs, and guiding them to the right solutions—whether that’s a new device, an upgrade, or simply reassurance. You’re confident handling both inbound and outbound enquiries, and you know how to turn conversations into opportunities.

You’re tech-savvy, organised, and detail-oriented, with experience using CRM systems and Microsoft Office. You communicate clearly, listen actively, and always aim for win‑win outcomes. Self‑driven and resourceful, you’re ready to exceed targets and raise the bar for quality and productivity.

Bonus points if you’ve worked with third‑party payment platforms or know your way around C365 products—but if not, you’re eager to learn and grow.

• Handle inbound and outbound customer enquiries across phone, email, and digital channels with professionalism and care
• Generate and convert sales leads through proactive outreach and effective engagement
• Provide accurate product information and tailored recommendations
• Build strong customer relationships to encourage repeat business and loyalty
• Identify and promote upgrade opportunities that enhance safety, independence, and quality of life
• Clearly explain the benefits of upgraded devices and services
• Achieve and exceed individual and team sales targets, KPIs, and revenue objectives
• Spot upselling and cross‑selling opportunities in every interaction
• Prepare accurate quotations, process orders, and ensure timely follow‑up
• Maintain up‑to‑date knowledge of products, services, and market trends
• Record all sales activity and customer interactions in our CRM
• Collaborate with colleagues across operations, marketing, and customer service for a seamless journey
• Contribute to continuous improvement by sharing feedback on customer needs and market opportunities

• Engage with customers to resolve queries and promote solutions
• Negotiate and close sales that balance customer needs with business goals
• Keep accurate records of all interactions and agreements
• Monitor and follow up on sales pipelines and upgrade opportunities
• Escalate complex cases when needed
• Stay compliant with policies, regulations, and service standards
• Hit performance targets across sales, quality, and customer satisfaction
• Handle challenging conversations with empathy and professionalism
• Share insights and collaborate with your team to drive success

We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability.

If you require assistance to participate in the recruitment process, for example due to disability, please contact the careers Team on