Sales Executive

Parts Sales Executive – Car Trade Parts | Norwich
PERMANENT OPPORTUNITY
Are you a customer-focused sales professional with experience in parts, automotive, or a fast-paced sales environment? We're recruiting for an exciting opportunity to join a busy Car Trade Parts operation in Norwich as a Parts Sales Executive.
This is a fantastic opportunity to work with a leading automotive business, build strong customer relationships, and develop your career with ongoing training and progression opportunities.
What's on offer
 
* Basic Salary + Uncapped commision
 
* 33 days' annual leave, including bank holidays
 
* Exclusive employee retail discounts
 
* Discounts on new and used vehicles, servicing, and maintenance
 
* Company pension scheme
 
* Family-friendly policies and flexible working options
 
* Cycle-to-work scheme
 
* Employee wellbeing programme with 24/7 access to healthcare professionals
 
* Paid volunteering day each year
 
* Company share purchase plan
 
* Employee referral bonus scheme
 
* Ongoing training and career development
 
* Life assurance, with the option to increase cover

The Role
As a Parts Sales Executive, you'll play a key role in delivering excellent customer service while achieving sales targets and supporting the day-to-day operation of the Trade Parts Centre.
Your responsibilities will include:
 
* Achieving sales KPIs and revenue targets by accurately identifying customer requirements and recommending the correct parts.
 
* Using effective questioning techniques to diagnose customer needs while promoting relevant offers and upselling where appropriate.
 
* Delivering outstanding customer service via telephone and face-to-face, managing enquiries, orders, complaints, and credit queries professionally.
 
* Building and maintaining strong customer relationships through regular contact and exceptional service.
 
* Developing and maintaining a strong understanding of the parts range, promotions, and product benefits to confidently overcome objections and maximise sales opportunities.
 
* Accurately processing orders using manufacturer systems, including VIN and parts lookup tools, while maintaining customer records and ensuring compliance with data protection standards.
 
* Supporting the wider operation by receiving and allocating stock, assisting with stock checks, sourcing parts, reporting damages, and maintaining displays to manufacturer standards.
 
* Working collaboratively with colleagues, suppliers, and manufacturers to support business objectives and continuously improve service levels.
 
* Maintaining a professional appearance, organised workspace, and high standards of compliance and customer care.
About You
We're looking on behalf of our client for someone who enjoys building relationships, thrives in a busy environment, and is passionate about delivering excellent customer service.
Ideally, you'll have:
 
* Experience in automotive parts, distribution, telesales, or another customer-facing sales environment.
 
* Motor industry experience (preferred but not essential).
 
* Excellent communication skills with a professional telephone manner.
 
* Good IT skills and confidence using computer-based systems.
 
* The ability to work both independently and as part of a team.
 
* Strong organisational skills with excellent attention to detail.
 
* The ability to work efficiently to deadlines while maintaining high levels of customer service.
 
* A full UK driving licence.
We welcome applications from candidates who may not meet every requirement but have the right attitude, strong customer focus, and a willingness to learn and develop.
If you're looking to build a rewarding career within the automotive industry and want to join a supportive employer that invests in its people, we'd love to hear from you