Sales Executive

Role Overview

Sales Executive

Red Recruitment is recruiting a Sales Executive for a client based in Norwich who specialises in 24/7 Care solutions. This full‑time role blends sales and customer service, ideal for a natural communicator who can spot opportunities to grow or expand their sales experience.

We are looking for an empathetic professional who thrives in a fast‑paced environment, delivering outstanding customer experiences to vulnerable customers.

• Salary: £24,979.50 per annum with on‑target earnings (Average OTE £36,000)
• Hours:
  
  37.5 hours per week – shift pattern Monday to Sunday 8am to 8pm
• Contract:
  
  Permanent
• Location:
  
  Norwich Hybrid (70% in office)
• 233 hours of annual leave, increasing with length of service
• Discounts on groceries, shopping, holidays, insurance, days out, restaurants and more
• 24/7 employee assistance programme with an app
• Family and friends discount on services & products
• Pension scheme – up to 3% company match
• Free on‑site parking

• Handle inbound and outbound customer enquiries across phone, email and digital channels with professionalism and care.
• Generate and convert sales leads through proactive outreach and effective engagement.
• Provide accurate product information and tailored recommendations.
• Build strong customer relationships to encourage repeat business and loyalty.
• Identify and promote upgrade opportunities that enhance safety, independence and quality of life.
• Clearly explain the benefits of upgraded devices and services.
• Achieve and exceed individual and team sales targets, KPIs and revenue objectives.
• Spot up‑selling and cross‑selling opportunities in every interaction.
• Prepare accurate quotations, process orders and ensure timely follow‑up.

• Excellent telephone manner.
• Ability to build rapport, be patient and empathetic, and spot opportunities to cross‑sell.
• Reliable, trustworthy and motivated.
• Minimum of 1year experience in a customer‑facing role with strong customer service skills.
• Comfortable using a CRM (training provided).
• Confidence in both inbound and outbound calling.