Solutions Co-ordinator

Job Title:

Solutions Co-ordinator

Engagement:
Full-time, permanent

Location:

Norwich

Working hours:

08:50 - 17:40

Salary:
Up to £30,000

The Solutions Co-Ordinator plays a pivotal role in supporting the day-to-day operations of the Sales and Marketing functions. This role is central to ensuring that customer needs are met, opportunities are followed up effectively, and internal processes can operate smoothly. By providing essential administrative and operational support, the Solutions Co-Ordinator will contribute directly to the overall high standards of the customer experience and the success of the Solutions Team.

• Provide administrative support to Solutions and Marketing Team
• Assist with the creation, tracking, and follow-up of sales opportunities and proposals
• Maintain regular communication with customers to ensure satisfaction and engagement
• Identify opportunities to cross-sell or upsell additional services
• Assist in planning and supporting account plans
• Ensure customer orders and service cases are complete and accurate before handover
• Liaise with internal departments to coordinate service delivery and resolve queries
• Support the onboarding of new customers, ensuring a smooth and professional experience
• Help maintain internal documentation, CRM, knowledge bases, and process guides
• Co-ordinate the scheduling of internal / external meetings, including assistance with agendas and follow-ups
• Participate in training and development activities to build product and process knowledge

• Strong organisational, time‑management skills and attention to detail
• Excellent written and verbal communication
• Proactive approach to problem‑solving
• Competent in producing reports, presentations, and structured documentation
• Ability to work under pressure and meet deadlines
• Process‑driven mindset with ability to follow structured workflows
• Understanding of end‑to‑end sales processes and sales cycles
• Familiarity with CRM systems and pipeline management
• Knowledge of quoting, proposal creation, and contract processes
• Basic awareness of marketing–sales alignment (lead management, campaigns, events)
• (Desirable) Knowledge of IT / Managed Services environments

• 25 days leave + bank holidays
• Your birthday off
• Company Pension
• Private medical
• Gym membership
• Cycle to work scheme
• Endless learning opportunities

Acora One is a trusted UK technology partner dedicated to helping small and medium-sized businesses thrive through reliable, secure, and scalable IT solutions. Backed by the expertise and resources of Acora Group, Acora One delivers comprehensive managed IT services, cybersecurity, cloud solutions, connectivity, telephony, and business continuity support tailored to the needs of growing organisations.

• #1 Be the best you can be
• #2 We do what we say
• #3 Together we win

To be considered for this position, you must have full rights to work in the UK.

Acora Group are an equal opportunity employer, committed to providing equal opportunities regardless of race or ethnic origin, gender identity, family situation, sexual orientation, disability, religion or age. We hire our people based on qualifications, merit, skills, and business need.

We are a Level 1 Disability Confident Committed Employer and will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request any reasonable adjustments.