Key Account Manager

Key Account Manager – Commercial Services Middlewich, Cheshire | £30,000–£32,500 plus 2k Bonus | Hybrid Working Are you the person who keeps clients happy, solves problems before they escalate and makes sure everything happens exactly when it should? I’m recruiting a Key Account Manager for an established and successful commercial services business based in Middlewich. With more than 30 years’ experience and an impressive portfolio of clients.

This isn’t a hard-sales role. It’s all about building brilliant client relationships, coordinating service delivery and becoming the trusted link between customers, operational teams and suppliers.

What you’ll be doing Managing and developing relationships with a portfolio of key clients Ensuring services are delivered smoothly, accurately and on time Acting as the main link between customers and internal operational teams Responding to client queries and resolving issues with confidence Preparing quotations, obtaining supplier costs and raising purchase orders Managing contracts and updating the company’s bespoke Site Ops system Analysing data and producing meaningful internal and client reports Providing financial information to support the finance team Identifying opportunities to improve service levels and strengthen client relationships Supporting the company’s health and safety culture Taking on responsibilities such as key holder, fire warden or first aider when required What we’re looking for You could already be working as a Key Account Manager, Account Manager, Client Services Executive, Customer Success Manager or Service Delivery Coordinator .

You’ll ideally bring:
Experience managing customers or delivering solutions based on client needs Excellent communication and relationship-building skills Strong organisation and the ability to juggle multiple priorities A practical, positive approach to problem-solving Confidence handling challenging conversations and negotiating solutions Good Microsoft Office skills, particularly Excel The motivation to work independently while being a great team player

Experience with in facilities management, landscaping, property services, construction or another service-led environment would be useful, although it isn’t essential. What’s on offer Salary of £30,000–£32,500 plus up to 2k bonus Hybrid working Holiday loyalty scheme, increasing annually from year two by up to five additional days Company pension Life insurance Sick pay Direct GP access Free eye tests and contribution towards glasses Employee discounts through Perks at Work Company events Free on-site parking If you’re commercially minded, naturally organised and genuinely enjoy looking after clients, this could be a brilliant next move.

Office based to begin with once training is complete the role will offer hybrid working. Interviews ASAP please apply with your most recent CV.