Service Advisor
Listed on 2026-09-12
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Sales
Inside Sales, Customer Success Management, Bilingual
Service Advisor
Red Recruitment is recruiting a Service Advisor for our client based in Norwich who specialises in 24/7 Care solutions on a full-time basis. This role is a mix of sales and customer service, making it perfect for a natural communicator who can spot opportunities looking to grow or expand their sales experience.
If you have an empathetic approach and like working in a fast-paced environment, delivering outstanding customer experiences to vulnerable customers, this could be your next opportunity.
This is a great career opportunity with excellent progression and a chance to develop your sales skills.
Benefits and Package for Service Advisor:Salary: 24,979.50 Per Annum with on-target earnings (Average OTE up to 36,000)
Hours: 37.5 hours per week
- Shift pattern between Monday
- Sunday 8am - 8pm Contract: Permanent Location: Norwich Hybrid - 2 Days a Week from Home
- 233 hours annual leave holiday increasing with length of service.
- Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
- 24/7 employee assistance programme with an easily accessible app!
- Family and friends' discounts on our services & products
- Pension Scheme, up to 3% Company matched
- Free on-site parking
- Handle inbound and outbound customer enquiries across phone, email, and digital channels with professionalism and care
- Generate and convert sales leads through proactive outreach and effective engagement
- Provide accurate product information and tailored recommendations
- Build strong customer relationships to encourage repeat business and loyalty
- Identify and promote upgrade opportunities that enhance safety, independence, and quality of life
- Clearly explain the benefits of upgraded devices and services
- Achieve and exceed individual and team sales targets, KPIs, and revenue objectives
- Spot up-selling and cross-selling opportunities in every interaction
- Prepare accurate quotations, process orders, and ensure timely follow-up
Experience of Service Advisor:
- Have an excellent telephone manner
- Previous experience within a sales or call centre environment
- Can build rapport with customers along with being patient and empathetic and spot opportunities to cross sell
- Are reliable, trustworthy and motivated
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