National Account Manager; Core

Salary: £33,201.00 - Rest of England £36,924.00 - London Our offer to you

We pride ourselves in being a great place to work, providing a supportive culture with opportunities to grow and develop your career, achieve a healthy work life balance and to be recognised for the great work you do. You will receive:

Competitive salary and pension scheme

33 days holiday (inclusive of bank holidays) - increasing to 38 days over 5 years

Cycle to work scheme

Electric Vehicle Scheme (subject to terms)

Health and Wellbeing portal – access to financial, health and wellbeing support and an Employee Assistance Programme

Discounts – you will have access to Blue Light and NHS Discounts as well as discounts on mobile phones, gym membership, cinema tickets, restaurants, holidays and shopping

This is a fantastic opportunity to join a team of over 1,100 employees and over 20,000 volunteers, united by our goal of saving lives through essential first aid services, training and campaigning. As a charity with rich heritage and a long history of serving humanity, we are proud of our past and excited about creating a healthier, safer, more resilient future.

St John Ambulance works at the heart of communities, supporting and enabling them to access and receive physical and mental health first aid. We do this through developing and providing effective community response and outreach services (e.g. Ambulance response) and using our longstanding expertise to empower people with vital clinical skills and the confidence to use them (e.g. our Volunteers and Community Advocates, and Young Responders programmes).

Join St John Ambulance as a National Account Manager (Core) and take responsibility for managing a portfolio of national accounts, driving customer retention, sustainable growth and long-term value.

You will build strong, trusted relationships with customers, developing a deep understanding of their needs and identifying opportunities to expand the depth and breadth of services across our commercial training portfolio. Using data and insight, you will identify opportunities, inform decision-making and continuously improve customer experience and operational performance.

Working closely with the Growth team and colleagues across the wider organisation, you will contribute to revenue generation, market share expansion and pipeline development, helping to build a high-performing and customer-centric commercial function aligned to St John Ambulance's 2026–2028 strategy.

• You have experience in account management, relationship management, business development or a similar commercial role, ideally managing a portfolio of national or high-value customers.
• You have a proven ability to build and maintain strong, trusted relationships with customers and key stakeholders.
• You are commercially astute and understand how to identify opportunities to retain and grow customer accounts.
• You have experience using customer data, insight and performance information to inform decisions and identify opportunities.
• You are confident identifying opportunities to expand customer relationships across a range of products and services.
• You have strong communication, influencing and negotiation skills, with the ability to engage stakeholders at different levels.
• You are customer-focused and passionate about delivering a high-quality customer experience.
• You are proactive in identifying and resolving customer issues and improving operational processes.
• You are organised and able to manage a portfolio of accounts while balancing competing priorities and commercial objectives.
• You enjoy working collaboratively with colleagues across Growth, Sales, Business Development and wider teams to deliver shared objectives.
• You are comfortable…