Account Manager

Location: Windsor, Berkshire
Type: Full-time, Permanent
Department: Client Services
Reports to: Head of Client Services
Company: Care Computers & Services Ltd

Care Computers & Services Ltd is an established Managed Service Provider based in Windsor, Berkshire.

We provide managed IT services, cloud solutions, cybersecurity, Microsoft services, connectivity, hardware and technology projects to organisations that rely on us not simply to fix IT problems, but to help them make the right technology decisions for their businesses.

We pride ourselves on building long-term relationships with our customers and providing a personal, responsive service backed by strong technical expertise.

As we look to the next stage of our development, we are seeking an experienced commercial leader to strengthen our approach to account management, sales and marketing and help drive sustainable growth across both our existing customer base and new business.

The Account Manager is responsible for developing and maintaining strong, long-term relationships with an allocated portfolio of Care Computers customers.

You will act as a key commercial point of contact for your customers, developing an understanding of their organisations, technology requirements and future plans while ensuring they receive value from their relationship with Care Computers.

The role combines customer relationship management, account development, sales and commercial coordination
.

You will work closely with our technical, service, projects, procurement and finance teams to make sure customer requirements are understood, opportunities are progressed effectively and commitments made to customers are followed through.

Account Managers at Care Computers are also expected to identify opportunities to develop existing accounts through projects, additional services and appropriate technology solutions. Our Client Services documentation explicitly places account growth, retention and identifying upsell and cross-sell opportunities within the function

Take day-to-day ownership of relationships with your allocated customers.

You will:

• Build strong, trusted and professional relationships with customers.
• Develop a detailed understanding of each customer’s organisation, priorities and technology environment.
• Maintain regular proactive communication with customers.
• Arrange and conduct customer account meetings and reviews.
• Meet customers in person where appropriate.
• Ensure actions arising from customer meetings are documented and followed through.
• Act as a commercial point of contact between customers and Care Computers.
• Coordinate internally where customers require input from technical, projects, service or other teams.
• Identify customer concerns or relationship risks at an early stage and ensure they are addressed appropriately.
• Keep relevant customer information and relationship records accurate and up to date.

The Account Manager should understand where Care Computers can provide additional value to each customer.

Responsibilities include:

• Identify opportunities for additional products, services and project work.
• Proactively discuss customers’ future technology requirements.
• Develop and maintain appropriate account plans.
• Identify upcoming projects, renewals and technology changes.
• Cross-sell relevant Care Computers services.
• Recognise opportunities arising from support, security, infrastructure or business changes.
• Work with internal technical specialists to ensure proposed solutions are appropriate.
• Support customers in understanding available options and commercial implications.
• Monitor significant customer developments that may create opportunities or risks.

Account Managers are…