Security Mobile Team Leader

Job Objectives and Responsibilities

Contribute to the success of the contract through the effective training and continuous colleague development while supporting the client's security and safety strategy.

• Support the Operations Manager in managing performance, ensuring all security officers are trained to the highest standard in line with SLAs & KPIs.
• Deputise during times of unplanned absence of the Operations Manager until a buddy Operations Manager can take over.
• Take responsibility for the operational performance of the allocated business in relation to overall targets, ensuring compliance with SLA's & KPI's.
• Maintain and promote the Mitie brand and reputation by providing an industry leading security provision.
• Support the customer and be responsible for accurate, timely reporting of crime and related activity through effective training of the officer population.

• Deliver results that meet or exceed the budget and service delivery requirements with full responsibility and accountability.
• Deliver Mitie company inductions and comprehensive training for all newly appointed security officers from induction to probation sign‑off.
• Deliver all corporate training to the required standard for all officers in your area of responsibility.
• Complete officer evaluations in line with contractual KPIs.
• Provide coaching and support to the officer population in training, performance and uniform standards.
• Deliver focus topics and any ad‑hoc training as identified by the business.
• Support the delivery of SIA CCTV training to ensure all podium store security officers are qualified to use the podium.
• Implement performance‑management, PIP and development plans to improve officer standards.
• Identify and rectify behaviours or situations that endanger health & safety and well‑being in line with company policies.
• Assist with initial investigations of customer complaints, QHSE incidents and other investigations.
• Maintain and update Assignment Instructions & Risk Assessments.
• Engage with store management to build strong client relationships.
• Ensure adherence to uniform standards.
• Maintain open communication channels, recognise achievements and contribute to talent‑mapping projects.

• Excellent organisational and time‑management skills.
• Confident, professional working approach and appearance.
• Strong customer‑service, client‑focused attitude with the ability to build good working relationships.
• Exceptional verbal and written communication skills.
• Ability to work individually and as part of a team.
• Resilient and tenacious with a “can‑do” approach.
• Flexible and adaptable.
• Literate, numerate and medium‑level IT skills.
• Willing to work toward, or hold, a management apprenticeship as deemed appropriate.
• Full valid UK driving licence.
• Valid SIA guarding licence.

• Follow Group and company policies and procedures at all times.
• Report immediately any apparent deficiencies in systems of work or equipment that may result in failure of service delivery or pose a risk to health, safety or the environment.
• Use all work equipment and personal PPE properly and in accordance with training.
• Report any issues or training needs to your line manager.

• Ensure compliance with Mitie's information‑security procedures in all activities.
• Proactively identify and report security risks to your manager.
• Report actual and suspected security incidents.

Our market‑leading flexible benefits scheme provides you with benefits that suit your lifestyle, including:

• Virtual GP on‑hand for video or phone advice.
• Salary Finance scheme – access 50% of earned pay before payday for a small fee.
• Customisable benefits platform – Choices – covering dental insurance, dining cards, coffee clubs, tech products.
• High‑street discounts via the MiDeals platform and a cycle‑to‑work scheme.
• Life cover equal to your annual salary (minimum £10,000).
• Save‑as‑you‑earn scheme and Mitie Matching Share Plan for employee investment.
• Mitie Stars recognition programme with monthly cash prizes and a top prize of £10,000.
• Extensive training and development resources to progress your career.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make reasonable adjustments, please let us know.