Retail Relief Security Officer

Overview

Recruiting a Retail Relief Security Officer to work primarily within our retail environment, with occasional deployment to other business locations. Officers will operate across multiple sites within a reasonable distance of their home address, with deployment details usually provided one week in advance, though changes may be communicated on the day. The standard pay rate is £12.71 per hour, with higher site‑specific rates paid accordingly.

Some locations operate unpaid break policies; applicants will be informed in advance where these apply.

• Provide a highly visible and approachable security presence on the shop floor as a deterrent to theft and anti‑social behaviour.
• Deliver excellent customer service by assisting customers, providing directions, and supporting a positive in‑store experience.
• Work closely with store management and staff to support day‑to‑day retail operations and respond to incidents.
• Monitor store activity to identify suspicious behaviour and proactively prevent stock loss (theft, fraud, damage).
• Carry out regular patrols of the sales floor, stockrooms, and external areas in line with Assignment Instructions.
• Effectively manage conflict situations with professionalism and a customer‑first approach.

• Identify, deter, and respond to shoplifting and internal theft in line with company policy and legal guidelines.
• Monitor and operate CCTV systems (where applicable) to support loss prevention and incident investigations.
• Ensure full compliance with Assignment Instructions, company policies, and UK legislation.
• Maintain an up‑to‑date SIA licence (Door Supervisor or Security Guarding) and CCTV licence where required, ensuring it is worn at all times on duty.
• Complete all required documentation, including incident reports and notebook entries, accurately and promptly.

• Maintain a safe environment for customers and colleagues by identifying and reporting hazards.
• Respond to incidents, emergencies, and first aid situations quickly and effectively.
• Use sound judgement and initiative to manage challenging situations, escalating where necessary.
• Liaise with emergency services and internal communication teams when required.
• Ensure all check calls and control procedures are completed in line with site requirements.

• Complete all mandatory training, including retail‑specific security and loss prevention training.
• Continuously develop knowledge of retail risks, behaviours, and security best practices.
• Use available technology and reporting tools effectively to support performance.
• Ensure SIA licence renewal is completed in a timely manner (minimum 16 weeks before expiry).

• Previous experience in retail security, loss prevention, or a customer‑facing environment
• Strong customer service and communication skills
• Ability to remain calm and professional in challenging situations
• SIA Licence (Security Guarding or Door Supervision) – essential
• CCTV SIA Licence – desirable
• SC Clearance – desirable