Facilities Operations Manager

Location: Cringleford

Job Title:

Facilities Operations Manager – Fire & Security (Interim)

Location:

Norwich – on-site

Working Requirements:
The role is site-based and will require occasional out-of-hours and weekend working, including participation in an on-call escalation rota for serious or complex Fire & Security incidents.

Start date:

Immediate

Duration: 3–6 months

Day Rate:
Competitive day rate

Summary of the Interim Facilities Operations Manager – Fire & Security role:

Our client is seeking an experienced interim Facilities Operations Manager with a strong specialism in Fire and Security to take responsibility for the operational delivery, compliance and continuous improvement of fire safety, physical security and associated life safety systems across a complex, multi-building estate. Alongside their Fire & Security specialism, the successful candidate will undertake wider facilities management responsibilities, working across operational teams, contractors and stakeholders to support safe, compliant and resilient facilities operations.

This is a highly responsible, operationally focused role requiring an experienced FM professional who can combine strong Fire & Security knowledge with effective contract, budget and stakeholder management. The successful candidate will oversee fire and life safety systems, CCTV, access control, intruder detection and security services, while coordinating emergency response, business continuity and resilience activities. You will need the professional judgement and confidence to operate with autonomy, manage operational risks and incidents, and engage credibly with senior stakeholders, contractors, emergency services and regulatory bodies.

Interim Facilities Operations Manager – Fire & Security –

Key Responsibilities:

- Lead the operational delivery and performance of fire detection and alarm systems, emergency lighting, voice alarm and associated life safety infrastructure, as well as the operational delivery and performance of security guarding and specialist Fire & Security service contracts.

- Oversee CCTV, access control, intruder detection, perimeter security and associated electronic security systems, maintaining appropriate oversight of access permissions, security clearances and associated information governance requirements.

- Monitor system and contractor performance against agreed KPIs, SLAs, statutory requirements and compliance standards, including service reviews, RAMS, permit-to-work requirements, competence and compliance documentation, ensuring defects and service failures are appropriately prioritised and resolved.

- Coordinate statutory inspections, testing and servicing requirements, maintaining accurate records and evidence for audit and compliance purposes.

- Support the development and operational implementation of Fire Management Plans, ensuring appropriate systems, processes and compliance evidence are maintained. Coordinate fire drills and evacuation exercises, evaluate outcomes and support continuous improvement of emergency arrangements.

- Coordinate operational responses to alarms, security incidents and estate emergencies, including escalation of serious or complex incidents. Lead operational investigations into security incidents and support post-incident reviews, corrective actions and lessons learned.

- Track and coordinate actions arising from fire risk assessments in collaboration with relevant operational and compliance teams, maintaining accurate compliance documentation, audit trails and risk information relating to fire, security and operational resilience.

- Support the development, review and testing of Business Continuity Plans and coordinate resilience and scenario-based exercises.

- Manage defined operational budgets, monitoring…