Security Officer
Listed on 2026-09-20
-
Security
Security Officer, Site Security
About The Role
Hourly Rate: £13.18
Location:
Norwich, NR1 3DD
Shift Pattern:
Rotating shift pattern, 4 on 4 off, 12 hour shifts, 42 hour average working week
- Security Officer
Reports To:
Security Manager
Security Officer to maintain a high standard of service delivery in line with health & safety regulations and an outstanding customer experience to all our guests and visitors, staff and the centre. You will ensure that assigned tasks are completed in a professional and timely manner and meet relevant legislation. To provide exceptional support and day to day management of the Castle Quarter Shopping Centre, guests & visitors as well as all building and car park users safety, while also ensuring the safety of the onsite team twenty-four hours a day seven days a week.
To provide clear and timely communication to all within the centre on key issues that affect the business operation and customer service delivery.
Ensure that the interests of Atlas Retail, Castle Quarter and their guests and retailers are fully protected at all times and conduct yourself accordingly as their representative
Job Overview- All common and public areas of the shopping centre
- Castle Quarter Emergency and evacuation procedures
- Officer time & Attendance
- Health, Safety & Welfare of the Atlas Retail site based team
- Incidents that affect Castle Quarter & Atlas Retail
- Business continuity planning centred on the continued operation of the control room and shopping centre
- Castle Quarter building security and safety
- Ensuring all issues are dealt with correctly
- Incidents that occur on or effect Castle Quarter
- Update and collate incident information
Serious incident tracking and management - Absence and Lateness reporting
- Officer misconduct
- Systems Fault Reporting
- Under the supervision / direction of the Security Manager
- Ensure all incidents are logged and managed effectively through to completion
- Manage the personnel within the Shopping Centre, Control Room and Back of House
- Effectively communicate business issues to the relevant centre departments
- Assisting with manpower within the shopping centre and support Car Parks
- Maintain the standards of the Security for access / egress and visitor regulation
- Ensure standards of dress, safety and presentation are always maintained within the centres team
- Extensive hazard spotting across the site and escalation of any issues to the relevant Manager
- To be fully conversant with the methods of working all equipment and to ensure that it of a standard and quality commensurate with the requirements of the property
- Ensure that complete and updated assignment and procedure Instructions are being followed. Where site or procedure instructions are not being followed, ensure that corrective actions are raised.
- Ensure that all contractual requirements are properly fulfilled and if there is an issue or concern inform the line Manager
- Handle all day-to-day enquiries which arise from whatever source in respect of the daily operation of the security of the centre
- To develop and maintain good working relations with applicable local agencies and services.
- Ensure all information is dealt with applicable local agencies and services
- Ensure all information is dealt with in a confidential and professional manner
- Any other reasonable request from management or client
- Completion and checking of all accident and health and safety reports
- Completion and checking of all accidents / incidents relating to Atlas Retail personnel
- Responsible for providing excellent customer service and address comments/complaints appropriately
- SIA Door Supervisor licence is essential
- First Aid at Work essential
- CCTV Licence preferred
- Relevant industry experience
- Has the ability to contribute towards a teams operation and can work on own initiative
- Able to communicate effectively and clearly at all levels within the organisation
- A comprehensive working knowledge of all processes and procedures
- A decisive and assertive decision maker who can interpret situations to proceed with a prioritised action plan that achieves the results required
- Excellent report writing and analytical skills with attention to detail
- Excellent organisational and time management skills
- A positive attitude to dealing with…
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