Family Case Worker & Outreach

Family Case Worker & Outreach Support

Contract: Full time, permanent (part time considered)

Location: Norwich

Salary: £26,000–£27,500 per annum

We are delighted to be supporting a specialist domestic abuse service in their search for a compassionate and skilled Family Case Worker & Outreach Support professional. This vital role supports women, children and young people affected by domestic abuse, providing both refuge-based support and community outreach.

You will play a key part in supporting children and young people aged 5–18 and their parent within emergency accommodation, as well as delivering a women’s drop in service and outreach support.

• Providing one to one emotional and practical support to women and children living in refuge.
• Offering domestic abuse advice and support at a community drop in service.
• Assessing needs to promote wellbeing and safety.
• Supporting parents to understand their children’s experiences
• Running group sessions including ‘Stay and Play’
• Providing move on support to families transitioning out of refuge
• Maintaining accurate, confidential client records
• Working collaboratively with partner agencies and representing the organisation at external meetings
• Participating in the out of hours on call rota (additional payment provided)

We’re looking for someone who is compassionate, resilient and committed to empowering women and children.

• A relevant Children and young people (CYP) qualification (NVQ Level 3 or willingness to train)
• At least two years’ experience supporting vulnerable children, young people and families
• Strong safeguarding knowledge for both children and adults
• Be able to plan and run activities
• Excellent communication, organisational and interpersonal skills
• The ability to remain calm under pressure and maintain professional boundaries
• A full driving licence and access to a vehicle - Essential

Most of all you will be non judgemental, reliable, compassionate and committed to delivering high quality support.

You will join a dedicated, supportive team making a meaningful difference to families rebuilding their lives after domestic abuse. The organisation offers regular supervision, training opportunities and a strong commitment to staff wellbeing.

In line with the Equality Act 2010 (Schedule 9, Part
1), this position is restricted to female applicants only. A female worker is an occupational requirement for the effective and safe delivery of the service.