Adviser-Saffron Trust

Job Information

Job Type: Permanent (Funding currently secured for 12 months and reviewed annually)

Hours: 37 hours per week

Salary: £25,114 per annum

Location: Saffron Housing Trust, Long Stratton, Norwich (Travel to other sites as required)

Annual Leave: 20 days + bank holidays and five office closure days (3 at Christmas and 2 in the summer)

Pension: 4.5% contribution

Closing Date: Sunday, 12th July 2026

Norfolk Citizens Advice helps people find a way forward by providing free, impartial and confidential advice. As an Adviser, you will support people facing a wide range of issues, including benefits, housing and related concerns. You will help clients understand their options, make informed decisions and achieve positive outcomes.

The role involves delivering advice primarily via telephone, email and digital channels, working in line with Citizens Advice values and Advice Quality Standards.

• Provide accurate, impartial and confidential advice
• Build rapport with clients using empathy, active listening and clear communication
• Support clients to understand their rights, options and next steps
• Maintain accurate case records and contribute to agreed targets
• Respond to NCAN referrals and energy‑related enquiries
• Carry out home visits where required, in line with service needs and Lone Working procedures

Satisfactory clearance of a Disclosure and Barring Service check (DBS) is required.

We will provide full training; however, we will favour applicants who demonstrate the following experience:

• Experienced in advice delivery, benefits, or a client‑facing / administrative role
• Strong communication skills and a confident telephone manner
• Good IT skills with excellent attention to detail
• Ability to manage your own workload and work effectively as part of a team
• Commitment to equality, inclusion and Citizens Advice values
• Full UK driving licence and access to a car (essential)

Hours per week: 37 hours per week

Place of work:
Office based in Long Stratton, Norwich (Travel to other sites as required)

• Ongoing support and professional development
• Employee Assistance Programme
• 20 days paid annual leave & 5 set office closure days (2 in the summer and 3 at Christmas) plus statutory holidays
• Company pension scheme 4.5%
• Flexible working where possible
• We are a strong supporter of equality, diversity and inclusive practices.