Move & Floating Support Advisor

Our dedicated Housing Team has a strong track record of helping customers and partners prevent homelessness across our districts, and we are now looking for 3 full‑time Housing Move On & Floating Support Advisors to make a real difference.

In this role you will provide tailored support to individuals and families to reduce their reliance on temporary accommodation, and where possible, prevent the need for it altogether. The role focuses on empowering customers into tenancies in both the private and social rented housing sectors, and offer tenancy sustainment support after move‑on to promote long‑term stability.

This role requires strong decision‑making, risk awareness, and a solid understanding of housing legislation and tenancies in order to support vulnerable households whilst also protecting revenue streams.

The work undertaken by the postholder directly influences the effectiveness and workload of multiple teams, including Housing Management, Income Officers, Housing & Benefits Advisors, Benefits, Revenues, Early Help, Finance, Legal Services, Safeguarding, Customer Services and many external support agencies.

This role operates in demanding and sometimes challenging conditions, including regular visits to TA properties that demand adherence to lone working protocols. It requires working to tight deadlines with high workloads and can be emotionally challenging, particularly when working with complex and vulnerable residents and requires resilience and self‑awareness.

• Provide tailored support to reduce reliance on temporary accommodation.
• Empower customers into tenancies in the private and social rented housing sectors.
• Offer tenancy sustainment support after move‑on to promote long‑term stability.
• Make sound decisions and demonstrate risk awareness.
• Apply housing legislation and tenancy regulations to support vulnerable households.
• Protect revenue streams while meeting customer needs.
• Influence and collaborate with multiple internal and external teams.
• Adhere to lone working protocols during visits to TA properties.
• Work to tight deadlines under high workloads.
• Maintain resilience and self‑awareness when dealing with complex, vulnerable residents.

• Proactive and well‑organised, with the ability to build effective relationships with residents, colleagues, and stakeholders.
• Confident in working in partnership with a range of stakeholders.
• Dynamic and fast‑paced, with flexibility, adaptability, and the ability to navigate complex situations.
• Strong problem‑solving skills and the ability to deliver effective solutions.

• Flexible working hours for most office‑based roles, providing a healthy work‑life balance.
• Free on‑site parking.
• Employee discounts.
• Competitive holiday allowance.
• Wellbeing initiatives.
• Opportunity to join the Local Government Pension Scheme.

South Norfolk and Broadland Councils are committed to promoting the welfare of children and vulnerable adults and all applicants must be willing to undergo appropriate checks for the position, including checks with past employers and the Disclosure and Barring Service.

The Council reserves the right to close any and all vacancies at any time if there is judged to be a sufficient number of applications received.