Norfolk Crisis and Resilience Adviser; Outreach

Norfolk Crisis and Resilience Adviser (Outreach)

Job Reference: 10771 – Permanent – 37 hours per week – £32,061 to £33,699 per annum (Scale G) – County Hall, Norwich

Part of Norfolk County Council, the Norfolk Crisis and Resilience Service provides hardship support for people across the county. This service replaced the Clients Hardship Service in April 2026 with an enhanced service, funded for 3 years through the Crisis Resilience fund.

The Outreach Adviser will work directly within the community, providing accessible, face‑to‑face support to residents in a range of settings. The role focuses on proactive engagement, ensuring vulnerable individuals and households are identified early, preventing crises from escalating. Responsibilities include building relationships with local partners, community groups and frontline services to enable a coordinated, preventative approach.

• Improving access to the service for digitally excluded or hard‑to‑reach individuals.

• Strengthening community resilience through tailored, person‑centred support.

• Engaging primarily in community settings, with most working time spent on the ground and mandatory attendance at County Hall in Norwich each Wednesday.

• Maintaining a clean driving licence and a car for travel; mileage allowance will be provided.

The Adviser will manage money management and holistic support, assisting clients to become financially independent and address underlying issues. This includes conducting phone and face‑to‑face conversations, implementing a trauma‑informed approach, and providing referrals to support and grant providers.

• Professional curiosity and the ability to assess information from multiple sources.

• Confidence in decision‑making and a motivation to advocate for vulnerable people.

• Experience with money management, holistic guidance, and grant organisations.

• Solid communication skills, confidence in dealing with vulnerable clients, experience conducting difficult conversations, and strong computer skills.

• Competitive salary
• Generous holiday entitlement
• Health and wellbeing services including fast‑track physiotherapy and free counselling
• Flexible working opportunities – flexi‑time, part time, remote and hybrid (dependent on role and business need)
• Financial benefits:
  
  Norfolk Rewards employee discount programme;
  Blue Light card for Fire Service and Social Care Workers; relocation expenses where applicable; advance of expenses if traveling for work;
  Local Government Pension Scheme with generous employer contribution, life assurance, death in service payments and dependants’ pensions; tax‑efficient extra pension and new bike options; tax‑efficient car lease scheme for ultra‑low emission vehicle; payment for successful referrals to hard‑to‑fill jobs