Case worker

Due to retirement, the Home Improvement Team has a permanent position available for a part time Case Worker supporting Disabled Facilities Grants and the Sanctuary Scheme for victim/survivors of domestic abuse. Working Wednesday, Thursday and Friday each week.

This role involves working directly with clients, often during challenging periods in their lives. You will be a consistent point of contact, building trusting and respectful relationships while taking a trauma
¿ informed approach to communication and decision
¿ making.

You will need strong organisational skills, as no two days are the same, and the ability to adapt your approach for a diverse range of clients and needs.

A full driving licence is required, as visits take place in clients’ homes.

You will work within a supportive, multi
¿ disciplinary team including Occupational Therapists, Assistant Practitioners and Surveyors, with access to guidance and regular supervision.

Effectively manage housing adaptation, improvement and repair cases ensuring:

• Compliance with relevant legislation
• Successful identification and delivery of the client’s needs
• Timely delivery of each case, minimising unnecessary delays and taking appropriate action to ensure that targets are met.
• Ensuring value for money and delivery within the agreed project budget and financial assistance policy limits.

• To be the main point of contact between clients, contractors and professionals for each case
• To carry out home visits to clients to identify their housing needs, to maintain regular and appropriate contact with clients during the delivery of a case and to record the case outcomes and client’s satisfaction on conclusion
• In consultation with the occupational therapist and the home improvement technical officer, identify the most effective specification for each project having regard to the clients’ needs and cost
• To effectively present option appraisals to colleagues and senior officers both verbally and in writing making clear recommendations for the most appropriate course of action
• To support the home improvement team leader with the marketing and promotion of the home improvement team services
• To work with and build close working relationships with all relevant local statutory and voluntary agencies
• To assist clients to claim additional welfare benefits and allowances to improve income and to identify appropriate sources of charitable funding for goods and services that are not funded under the council’s financial assistance policy
• To Act As The Main Point Of Contact For Tenants And Landlords Living In Homes Subject To Works In Default Enforcement Action, In Particular:
• Providing information to tenants and landlords about the process
• Explaining the legal process
• Liaising with tenants to arrange access for officers and contractors

• Liaising with the housing advice team in cases of harassment or illegal eviction arising from the enforcement action
• Ensuring that the works are fully documented in case of legal challenge and to ensure that costs can be recovered
• To take an active role in the improvement of performance and quality of services provided by the home improvement team
• To take an active role in the development and delivery of home improvement services that generate an income for the council
• To maintain accurate records and progress notes on the appropriate systems

All employees will be expected to be flexible in their duties and carry out any other duties commensurate with the grade and falling within the general scope of the job, as requested.

Duties and responsibilities must be carried out in accordance with relevant Council policies and procedures, within legislation and any code of professional ethics of relevant professional body.

All employees are expected to maintain a high standard of customer care in the context of the council’s core values, to uphold the Equality and Diversity Policy and health and safety standards and to participate in personal learning and development necessary to the post.

• Experience of working with…