Victim Caseworker

Company Description

At Catch
22, we are proud of our reputation as a modern and progressive employer. Our 1,300 colleagues and 300 volunteers work at every stage of the social welfare cycle, supporting over 60,000 individuals from cradle to career.

In Justice, we work with young people and adults in custody and in the community, providing a range of services including offender management and resettlement, veterans in custody, victim services, gangs work and youth justice.

Catch
22 is looking for a compassionate and motivated Victim Case Worker to join the Norfolk & Suffolk Victim Care Service (NSVCS). In this essential role, you will provide tailored, trauma-informed support to victims and witnesses of crime, helping them to cope, recover, and regain confidence after facing a crime.

As a Victim Case Worker, you’ll build strong relationships and deliver both practical and emotional support that meets individual risks and needs. You will guide victims through the criminal justice process, provide information on rights and entitlements, and ensure they feel supported every step of the way.

Working closely with police, CPS, Witness Care, and other statutory and voluntary agencies, you will coordinate referrals, maintain accurate records, and promote a joined-up approach to service delivery. Your role will include assessing needs, developing tailored support plans, sharing timely updates on criminal proceedings, and ensuring safeguarding concerns are addressed appropriately.

This is a rewarding opportunity to be part of a collaborative, values-driven team that puts victims and their voices at the heart of service design and delivery.

• Educated to a good standard, including GCSE-level English and Maths (minimum)
• Experience of working with highly vulnerable people
• Proven ability to manage a caseload and deliver tailored interventions
• Strong communication skills, both written and verbal
• Experience working in partnership with agencies to deliver high-quality services
• Ability to work effectively in a high-volume environment while maintaining accuracy
• IT literate with experience using case management or data systems
• Commitment to equality, diversity, and inclusive practice

• Professional qualification relevant to working with under-supported people
• Knowledge of restorative principles and their application

Those interested in applying for this opportunity should review the Job Information Pack to find out more. If you have any questions about the role or recruitment process, please see our contact information on the Candidate Help Page. Please use reference REF
3742I in your message so that we can identify the opportunity.

A number of our job aggregators do not allow for us to use hyperlinks in our advertisements. To view information contained within these links, please click apply, where you will be taken to the advert in our ATS. This will allow you to view and access the links contained within our adverts.

Catch
22 is committed to rigorous safeguarding and safer recruitment practices; ensuring that every individual within the organisation has been safely and appropriately checked.

At Catch
22 we are proud of our commitment in supporting people develop in their careers and progress in our organisation. In 2024, within our Justice Hub, we have 68% of those in management roles that originally joined Catch
22 in the frontline workforce and some worked across a number of roles and Leadership positions before joining management. This allows us to have a highly experienced management group and provides development opportunities for those in our much valued front-line.

Catch
22 is proud to have “Banned the Box”. This means that we do not ask for candidates to disclose criminal convictions at the application stage. Instead, we invite disclosures at interview stage, and encourage them at the offer stage. Please see the Job Information Pack for more information.

Permanent