Mental Health Recovery Worker

Reference

NWM/731

22.5 hours per week

• Week 1:
  Tuesday 9AM - 5PM / Thursday 10AM - 6PM / Sunday 9AM - 5PM
• Week 2:
  Tuesday 9AM - 5PM / Wednesday 10AM - 6PM / Sunday 9AM - 5PM

£25,134 per annum (salary will be pro rata for part time hours)

* The service operates 7 day per week, 365 days per year, there will be a requirement to work bank holidays - Good Fridays and over the Christmas period on a rota basis.

REST Norwich, Churchman House, 71 Bethel Street, Norwich NR1 1NR

A valid driver’s license and access to a vehicle are essential. Business insurance is also required. Mileage is reimbursed at 45p per mile for cars, after deducting the mileage between your home and work base.

REST Norwich is a safe, welcoming service at the heart of our community, offering vital mental health support, guidance and signposting.

We are recruitment a compassionate and skilled Recovery Worker to join our REST Hub in Norwich. This role is central to supporting people, offering a safe, supportive space for our service users.

You will provide 1:1 and group emotional support, helping people to deescalate crisis situations, reduce isolation, and reconnect with their strengths and support networks. Our hubs play a vital role in preventing the need for secondary mental health care by offering early, trauma‑informed, recovery‑focused support within the community.

Provide a welcoming, non‑clinical environment that helps people:

• Manage immediate and serious mental health crisis
• Access ongoing support to recover
• Build skills, resilience, and confidence
• Access education and information around mental health
• Participate in 1‑to‑1 support, workshops, and group sessions delivered daily

• Support individuals who may be in crisis, including those experiencing low mood, anxiety, self‑harm, or suicidal thoughts, to develop safety plans and coping strategies
• Build trusted, meaningful relationships quickly to support people to move out of immediate crisis
• Deliver and facilitate 1‑to‑1 sessions, workshops, and group work that are trauma‑informed and recovery‑focused
• Introduce and tailor therapeutic tools such as CBT‑informed techniques, mindfulness, emotional regulation, distress tolerance, and interpersonal skills
• Reduce isolation by helping individuals reconnect with peer support and community networks
• Work closely with Peer Support Workers and Volunteers, complementing and supporting their practice
• Liaise with GPs, partner agencies, and community services, making referrals where appropriate
• Support people to engage with non‑emergency services (e.g. housing, benefits, debt, carers’ support)
• Maintain accurate records using the Norfolk and Waveney Client Management System
• Participate in risk handovers, monitoring, evaluation, and agreed KPIs
• Build and maintain strong relationships with internal teams and external partners
• Attend regular supervision, team meetings, and contribute to service development

• Has experience supporting people with mental ill health, distress, or crisis
• Is confident working in fast‑paced, emotionally complex environments
• Can apply strengths‑based, recovery‑focused, and trauma‑informed approaches
• Is skilled at building rapport and trust quickly
• Can assess information from multiple sources and make sound, person‑centred decisions
• Is comfortable working collaboratively with clinicians, peers, volunteers, and external partners
• Has strong recording, organisation, and communication skills

Come and join us in ameaningful role where your work makes a real difference every day!

To find out more information about the role please refer to the job description: JD Recovery Worker Daytime Hub.pdf

Please note:

The link to the job description (JD) may not work for all users due to system access restrictions. If you experience any issues accessing the JD, please contact the HR: [email protected]

T his vacancy may close without prior notice once a sufficient number of applications have been received. Therefore, if you are interested, please submit your application as early as possible. Individual Interview Dates will be…