Placement & Brokerage Officer

Purpose Placement & Brokerage Officer The Care Arrangement Team is responsible for coordinating and arranging care packages for individuals with assessed needs, ensuring timely access to appropriate support from contracted providers. The team works in line with service agreements, care plans, and organisational standards, using case management systems to accurately record care arrangements and support care planning and service monitoring.

This role will work as part of the Care Arrangement Team and will have an interface with the community care market, engaging with providers to monitor capacity and availability. By maintaining effective relationships with providers, the role helps ensure that care packages are sourced efficiently and meet individual needs. Operating across Adult Social Care and in partnership with a wide range of stakeholders, the team plays a key role in organising, communicating, and brokering packages of care.

All activities are carried out in line with the statutory requirements of the Care Act 2014, ensuring that individuals receive personalised, timely, and effective support. Main Duties And Responsibilities Placement & Brokerage Officer Behavioural Placement & Brokerage Officer Enjoy, achieve, create impact, and thrive in the role and organisation. Live our values in the role and organisation. Adult Social Care ?

Specific Responsibilities Arrange and record care packages accurately using the designated case management system, ensuring compliance with organisational standards. Manage daily demand for care and support collaboratively within the team, prioritising urgent cases (e.g. Hospital discharges) and maintaining workflow efficiency. Monitor and report on market capacity and trends, keeping the Team Leader informed of any issues affecting provider availability or service delivery.

Undertake quality assurance checks on brokerage referrals to identify and resolve errors, inconsistencies, or incorrect authorisation levels. Provide advice and guidance to health and social care professionals on care arrangement processes and market options. Ensure adherence to agreed Wirral rates when negotiating with providers, escalating any exceptions promptly for approval. Support the coordination of out-of-area placements, ensuring continuity of care and compliance with relevant policies.

Communication, Engagement and Training Placement & Brokerage Officer Build and maintain strong relationships across multi-agency, voluntary, and community networks to support improved service outcomes. Collaborate with internal and external partners to broker services in line with partnership and service level agreements. Foster close working relationships with partner organisations to promote cross-service understanding and optimise resource use. Work jointly with health and social care colleagues to ensure efficient and timely service procurement.

Liaise and negotiate with providers, social workers, and health professionals to secure appropriate care packages and facilitate prompt hospital discharge. Arrange and hold discussions with service users to plan suitable care packages in line with their assessed needs. Proactively engage with care providers to regularly update capacity information and maintain accurate availability records, while also building relationships that provide insight into the wider community care market, including trends, pressures, and emerging needs Data Analysis and Decision-Making Placement & Brokerage Officer Recognise, report and escalate when market capacity is insufficient to meet service needs.

Interpret capacity and demand information to support timely and effective decision-making for care arrangements. Highlight and escalate trends, and areas for improvement in brokerage processes to Team Leader Performance Management Placement & Brokerage Officer Support service commissioning by brokering services that meet organisational goals. Effectively prioritise workload to respond to service demands. Compliance Placement & Brokerage Officer Ensure brokering in line with contractual requirements Adhere to all relevant corporate policies and procedures, including Health & Safety, GDPR, Corporate Governance, and the Code of Conduct.

Other Placement & Brokerage Officer Carry out any other duties appropriate to the role and grade. Role Specific Knowledge, Experience And Skills Qualifications Educated to GCSE level or equivalent (including Maths and English) Desirable Level 2 or above qualification in IT/Computer literacy Knowledge & Skills Excellent IT proficiency (Microsoft Office, Liquid logic, E-Brokerage, Power BI). Skilled in analysing, interpreting, and presenting statistical data effectively.

Capable of working to tight timescales Collaborative team member to ensure a seamless service delivery across service areas whilst working on a rota In-depth and demonstrable knowledge of relevant work practices, processes, and procedures, with the ability to support and guide others. Good…