Housing Officer- Estate Management

We are recruiting for a Housing officer to work as part of our wider Estate Management team to deliver essential inspections, walk-abouts and other work within the framework of council policy and appropriate legislation. Alongside this they will provide council tenants with information, advice, and guidance in order to support and enable them to sustain their tenancies and contribute to the maintenance of a safe neighbourhood.

Support and enable tenants to exercise their rights and fulfil their responsibilities as a tenant of the council particularly in regards to care and use of open spaces, communal areas and shared amenities.

Provide and deliver a programme of work to ensure that housing open spaces communal areas and amenities are safe, clean and available for the enjoyment of all council tenants and leaseholders.

With the support of the team leader, manage an estates case load, assessing risks, and using discretion and guidance to develop interventions in partnership with tenants.

Prioritise and targeting resources in order to achieve the best results.

Work creatively and collaboratively with other council colleagues, community networks and tenants to secure additional resources to develop, enable and deliver estate improvements including those carried out by tenants/residents.

In particular, carry out visits as required to support and help sustain clean and safe open spaces, communal areas, amenities and services.

Including undertaking;

• Estate audit with tenants reps
• Contract checks with internal colleagues and contractors
• Health and safety checks
• Communal area visits and health checks
• Other visits supporting the good management and maintenance of properties and estates
• Identify and take responsibility for reporting health and safety, safeguarding or other issues of concern and to be generally vigilant when out and about on our estates

• Working in a housing focused service or a similar/associated role.
• Working in a similar field resulting in the development of expertise.
• The concept of social housing and the role of the council as the landlord.
• Knowledge and understanding of rights and responsibilities of introductory and secure tenants
• Awareness of the principles of contract and project management.
• Understanding of an outcome and solutions approach to work
• Good IT skills.
• Be able to proactively manage and deliver excellent customer service.

• A good general level of education at GCSE A/AS level or higher or equivalent.
• Evidence of continued professional development