Concierge

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Department:
Health and Social Care (Qualified and Non-Qualifie

Operation:
Sanctuary Supported Living

Closing Date: .

Requisition: 229222

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Aviary House , 96 Aylsham Road, Norwich, NR3 2HZ

£12.90 per hour

42 Hours (This is a waking night position, 6pm - 6am 4 night on 4 nights off)

We’re proud to be recognised as the 2025 Housing with Care Employer of the Year – and we’re excited to welcome a new Concierge to our vibrant homelessness service at Aviary House, 96 Aylsham Road, Norwich, NR3 2HZ
.

You’ll be part of a compassionate, community-focused team supporting people experiencing homelessness, that puts people first – every single day. #Be Your Best  is more than a hashtag – it’s our commitment to helping our people grow, thrive, and feel valued. We’ll support you with the tools, training, and encouragement to reach your full potential, while celebrating your individuality and the difference you make every day.

As a not-for-profit organisation, we reinvest in our people and our services, celebrating individuality and helping you thrive both personally and professionally.

• Be the first point of contact for customer queries and support
• Build positive relationships and help customers develop life skills
• Respond calmly to emergencies or challenging situations
• Ensure the service is secure and provide excellent customer care
• Carry out health and safety checks and keep customer notes up to date
• Experience supporting young people or vulnerable adults, including those with mental health needs or substance misuse
• Ability to stay calm and professional under pressure
• Strong communication skills and a friendly approach

You deserve more than the basics. That’s why, alongside 33 days’ annual leave pro rata (rising to 38, including bank holidays),
occupational
sick pay linked to length of service, and a contributory pension scheme
, we’ve created a package to help you thrive:

• Health and wellbeing support – including Aviva Digicare+ with virtual GP appointments, plus an Employee Assistance Programme offering medical, financial, and legal advice, as well as short-term counselling
• Company-paid life insurance
• Parental leave arrangements and annual leave purchase scheme
• Company-funded training and ongoing career development opportunities
• Flexible working options and an inclusive culture where everyone belongs, supported by our staff networks including PRISM, Disability, Race Equality and Parent networks
• Exclusive retail discounts , Cycle to Work, and salary sacrifice arrangements

Some rewards are subject to a qualifying period or other criteria – visit our website for more information.

Ready to #Be Your Best ? Apply today and start an inspiring career with Sanctuary Supported Living. Curious about what it’s like to work with us? Discover our values, culture, and real stories from our teams at www.s or follow us on socials.

• We can only accept applications from individuals with the right to work in the UK.
• All roles require safeguarding and pre-employment checks, including criminal records and overseas police checks if needed; for more information, please get in touch.
• Internal candidates should apply via their internal careers account.
• We may…