7.5T Customer Delivery Driver Installer Trainee

About the role

As a Driver Trainee Installer, you will be supported through our 3-month trainee programme to become a fully qualified John Lewis Customer Delivery Installer with a C1 driving licence. You will drive vehicles up to 7.5 tonnes. Once you're fully trained, you'll have the unique opportunity of bringing our distinctive John Lewis service right to our customers' door and installing the products they love into their homes (such as furniture, large electrical appliances, sound systems and TV sets) as part of a 2-person delivery crew.

In addition to your contractual pay, any time worked between 18:00 - 22:00 will attract an Evening Premium at a rate of £2.75 per hour, and any time worked between 22:00 - 06:00 will attract a Night Premium at a rate of £3.75 per hour. This will also apply to existing Partners who have enrolled onto Enhanced Hours Premium arrangements.

Due to its nature, you need to be 18 years or older to work in this role.

• Complete our 3 month Customer Delivery Driver Trainee programme to become a fully qualified John Lewis Customer Delivery Installer by meeting the relevant criteria.
• Be an ambassador for the John Lewis brand with great customer service as your number one priority.
• Assist in loading your vehicle with the daily deliveries while collaborating with the warehouse team.
• Show great respect and courtesy for the customer's home and handle unexpected situations to find the best possible solution for your customers.
• Installing products efficiently and quickly for our customers and demonstrating how they work once installed.
• Keeping up to date with new products and technologies to perform your role at your best.
• Maintaining a safe working environment.

Please note this role involves heavy lifting:
You will spend a lot of time delivering large items such as sofas, white goods, sports equipment, furniture, beds, and mattresses.

• UK B-Category manual driving licence with no more than 6 points.
• Have great verbal communication skills both over the phone and in person.
• Good understanding of technology and an interest in installation.

• Previous experience in installation and customer delivery driving

Pay: £29,000.00 - £36,600.00 Annual

Contract Type:
Permanent

Hours of Work:
Full time work (41 hours) across seven days to include weekends between the hours of 06:00-17:00

Job Level: Partnership Level 10

Closing Date:
August 18, 2026

Where You'll Be Working:
Bessemer Road Customer Delivery Hub (John Lewis & Partners), Bessemer Road, Norwich, Norfolk, NR4 6DQ

We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us. We’re ruthlessly focused on being brilliant  continue to innovate, adapt and diversify.

Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose. As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect. We all own making the Partnership somewhere we belong.

Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective. As Partners, we make all the difference. And, we all own it.

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