Account Representative

Norwood, United States | Posted on 06/19/2026

Sole Hire is a Recruiting, HR Consulting, and Candidate Connection firm specializing in a wide range of Human Resources & Talent Management services.

Join Our Team as an Account Representative / Customer Service Rep!

Location: Norwood, NJ
Industry: Chemical Manufacturing

Company Type: Chemical Distributing
Type: Full-Time/Direct Hire
Environment: Hybrid (in-office after 90 days)
Compensation:Up to $70,000 + annual bonus

Sole Hire LLC, a renowned recruitment and HR consulting firm, is excitedto announce an opportunity for a strategic and dynamic individual to join ourclient's team as an Account Representative / Customer Service Rep within the innovative Chemical Manufacturing industry.

About the Role:
Are you passionate about enhancing client experiences and delivering exceptional service? As an Account Representative / Customer Service Rep, youwill be at the forefront of ensuring customer satisfaction by understanding andempathizing with client needs, effectively communicating solutions, and maintaining strong relationships. This role not only offers a hybrid working environment but also the opportunity for career growth and development in asupportive work culture.

Key Responsibilities:

• Deliver exceptional customer service by providing accurate information about products and services,processing orders, and resolving issues efficiently.
• Maintain a positive and helpfuldemeanor to ensure complete customer satisfaction.
• Identify and prioritize customer issues, ensuring timely updates and resolutions.
• Process orders, changes, andcancellations while keeping detailed records of all customer interactionsand actions taken.
• Collaborate with internal departments for unresolved issues to ensure a seamless customer experience.

Qualifications and Skills:

• High school diploma or equivalent; minimum of 3 years of related experience, preferably in chemical manufacturing.
• Proficiency in CRM systems, with experience in Datacor being a plus.
• Excellent verbal and written communication skills, with a strong orientation towards service and critical thinking.
• Ability to multitask effectively and manage time efficiently.
• Detail-oriented with active listening skills.
• Enjoy a standard indoor office setting with a flexible 4X1 hybrid schedule.
• Engage in activities that requiresitting, keyboarding, speaking, and listening, ensuring effective communication and task management.

Benefits:
Join a team that values its employees by offering a comprehensive benefits package including Medical, Dental, and Vision insurance, Paid Time Off (PTO),and Holidays. We also provide a 401(k) plan with a 4% match, among otherfantastic perks that promote a healthy and balanced life.

Why Join Us?
This position not only offers a competitive salary and benefits but also provides a platform for professional growth in a dynamic industry. Be a part of a team that values innovation, collaboration, and a commitment to excellence.