Patient Account Representative

Benefits

• Flexible schedule
• Health insurance
• Paid time off

This is a full-time position available for immediate hire. The company is a reputable third-party medical billing firm providing billing and consulting services to clients across multiple provider specialties. Please submit your resume ONLY if you meet the requirements outlined below. Resumes that do not align will not be considered or retained.

Qualified applicants must have a minimum of two years of experience in a healthcare call center, medical office, or medical billing environment. Experience handling high call volumes and working with multiple provider specialties is strongly preferred. Familiarity with medical billing systems or EHR platforms is a plus.

• Inbound and outbound patient calls
• Insurance-related inquiries
• Patient demographic updates
• Basic insurance eligibility explanations
• Payment inquiries and patient balances
• Customer service and issue resolution
• Documentation of call activity in billing systems

• Answering and managing a high volume of inbound calls
• Responding to patient questions regarding billing statements, balances, and payments
• Communicating professionally with insurance carriers, provider offices, and internal billing teams
• Routing calls and issues appropriately to billing, A/R, or management when needed
• Documenting all interactions accurately and thoroughly
• Maintaining patient confidentiality and HIPAA compliance

The ideal candidate will have a strong work ethic, excellent communication and problem-solving skills, attention to detail, and a positive, professional demeanor. The ability to independently resolve issues and follow established procedures is essential. Effective coordination and timely communication with management and team members is required. As we operate in small teams, the ability to work well with others is absolutely necessary.