Conference Coordinator

Conference Coordinator

Four Points by Sheraton Norwood

Four Points by Sheraton Hotel & Conference Center, Norwood, MA.

Join an award‑winning hotel in a collaborative, supportive, and high‑energy environment where your contributions are valued and growth is encouraged.

Full‑time salaried position, 7:30 am – 4:00 pm, Monday–Friday. Flexibility outside normal business hours is required for evenings, weekends, and holidays. Holidays worked will be compensated with alternate days off.

• Act as liaison between sales managers and clients to ascertain specific information regarding meeting/social agendas, ensuring accurate documentation for internal communication.
• Serve as point person for customers on property, ensuring all requirements are complied with and services are delivered professionally.
• Ensure customer expectations are met and maintained for future bookings.
• Contact designated clients to obtain information for event setup, audio‑visual, and food & beverage needs.
• Input detailed event information accurately into Amadeus system to create Banquet Event Order.
• Update guaranteed counts, changes, and updates to reflect final specifications.
• Complete all required documents on time so information is transmitted to delivery departments.
• Meet and greet each customer daily.
• Review future business to provide accurate counts, postings, and updates.

• 5+ years of experience within the Hotel/Conference Center industry.
• Computer proficient with Microsoft Outlook, Excel, and Word.
• Experience with Amadeus Hospitality software and knowledge of property management systems is a plus.
• Strong customer‑service skills.
• Effective written and verbal communication abilities.
• Proven leadership skills.
• Problem‑solving skills to resolve guest/employee issues.
• Strong organizational abilities and effective time‑management; capable of prioritization in a fast‑paced setting.

High school diploma required; hotel or bachelor’s degree preferred.

Hiring range: $67,200 – $84,000 per annum.

• Incentive plan.
• Comprehensive health and well‑being programs.
• 401(k) and pension plan.
• Career development opportunities.
• Tution reimbursement.
• Flexible work and time‑off allowances.
• Free meals.
• Marriott employee discount at participating hotels with successful completion of ongoing training.

Hobbs Brook Management LLC is an Equal Opportunity Employer and is committed to attracting, developing and retaining a diverse workforce.