IT Support Engineer

We are seeking a self-motivated and detail-oriented IT Support Engineer to join our IT team. This role is ideal for individuals passionate about technology and eager to strive in a career in IT support. You will provide first-line technical assistance to end-users, troubleshoot hardware and software issues, and ensure smooth operation of IT systems.

• Respond to user inquiries via phone, email, or ticketing system in accordance with our SLA.
• Diagnose and resolve hardware, software, and network issues for desktops, laptops, and mobile devices.
• Install, configure, and maintain operating systems and applications.
• Assist with user account management (Active Directory, email, permissions).
• Document issues and resolutions in the IT ticketing system.
• Escalate complex problems to senior level engineers or relevant teams.
• Support routine maintenance tasks such as updates, patches, and backups.
• Provide basic training, onboarding, and guidance to users on IT tools and best practices.

• Associate degree or equivalent in IT, Computer Science, or related field (bachelor’s preferred).
• A solid understanding of Windows 11 and/or macOS environments.
• Familiarity with networking concepts (TCP/IP, DNS, DHCP).
• Strong problem-solving and communication skills.
• Ability to work independently and as part of a team.
• Customer-focused attitude and willingness to learn.

• Experience with ticketing systems (e.g., Service Now, Tikit, Jira).
• Experience working with Microsoft 365 suite and collaboration tools.
• Basic scripting or automation skills (Power Shell, Bash) is a plus.

• Medical, Dental & Vision Insurance
• Health Savings Account, including employer contribution
• Retirement Plan (401K) with company match
• Profit Share Bonus Plan
• Life Insurance
• Paid Time Off
• Family Leave
• Short Term & Long-Term Disability
• Tuition Reimbursement
• Wellness Resources, including discounted membership to Lifetime Fitness
• Generous onsite café
• Paid holidays

Salary Range: $60-70K