Service Division Manager

Be among the first 25 applicants.

We offer expert electrical and low voltage contracting services to Greater Boston’s commercial, institutional, life‑sciences, hospitality, and retail markets. We leverage VDC, green building techniques, integrated project delivery, and lean construction methods that help improve efficiency and enhance client operations.

Job Summary

Job Title: Service Manager
Classification: Exempt
Manager: VP Service
Date: January 2025

About Us

Gaston Electrical is a wholly owned subsidiary of EMCOR Group, Inc., the world’s leading provider of mechanical and electrical construction and facilities services, including planning, consulting, and operations and maintenance. Since 1934, Gaston Electrical, a union contractor, has provided expert electrical and low voltage contracting services to the commercial, institutional, life‑sciences, hospitality, and retail markets in New England. Our company leadership and skilled electricians build trust through best‑in‑class services, quality workmanship, safety practices, and reliability.

Position Overview

Gaston Electrical is looking for a Service Manager who is responsible for leadership and oversight of the day‑to‑day operations of the Service Department in addition to planning, directing, coordinating and budgeting activities concerned with their service projects.

Essential Duties & Responsibilities

• Customer acquisition, relationship management and business development.
• Oversee Service Account Managers and manage performance.
• Management of service projects inclusive of pre‑planning, cost tracking, billing, project documentation and project close out.
• Supervise and schedule field service technicians.
• Manpower projections for projects on a weekly basis.
• Prepare estimates for service projects.
• Participate in service department planning and budgeting annually.
• Operate as point of contact for assigned customers.
• Work with the Accounting department on billing.
• Review WIP schedule for all assigned projects.
• Build trust by consistently meeting project deadlines and customer expectations.
• Lead Service Manager and maintain oversight of the team’s projects. Assess performance and deliver feedback regularly and in quarterly discussions.
• Work with corporate Safety Manager to ensure field team members are adhering to Gaston Safety rules and regulations.
• Coach and train Project Managers on effective project management principles and consulting skills.
• Identify process improvements to ensure we are continuously improving.
• Enforce compliance with all applicable laws, regulations, safety standards and contracts and report all variances to Executive Leadership.
• Adhere to the Company uniform project management procedures and cost accounting standards.
• Leverage relationships to identify future work opportunities.

Qualifications

• 15 years’ experience estimating and project managing commercial electrical construction projects.
• 5‑7 years’ experience managing a team.
• Electrical field experience required. A licensed electrician is required.
• Experience in end‑user customer projects.
• Excellent communication, interpersonal, and computer skills.
• Strong organizational, record‑keeping and follow‑up skills.
• Strong time‑management and multi‑tasking skills.
• Ability to identify and meet customers’ expectations and requirements.
• Ability to interact effectively and professionally with all levels of employees, both management and staff alike, vendors, clients, and others.

Software Skills

• Demonstrated experience using various software such as Microsoft 365.
• Knowledge of Spectrum Construction Software a plus.
• Knowledge of Conest Estimating Software a plus.

Language Skills

Must have the demonstrated ability to effectively communicate in English, cooperate, and collaborate with multiple levels of customer, employees, unions, government agencies, vendors and suppliers, and other contractor organizations.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of…