Regional Director of Operations

Job Summary

The Regional Manager is responsible for the day-to-day operations of multiple communities overseeing planning, development, implementation, evaluation and improvement of program services; management of staff, financial execution and the delivery of high-quality service for residents, families, and associates.

• Supervisor and support the Executive Director(s) and or Assistant Executive Director(s) at assigned communities.
• Supervisor Department Heads in all community departments in the assigned communities.
• Maintain ongoing compliance with appropriate local, state, federal, regulatory, and/or accrediting body standards. Ensure that the community is prepared for inspection by regulatory agencies through regular auditing and updating of community policies and procedures, medical records documentation, environmental standards, etc.
• Maintain monthly financial reports and provide explanation for variances.
• Oversee departmental budgets and provide guidance to department heads on how to meet budgetary guidelines.
• Ensure account receivables are collected on a timely basis.
• Optimize all opportunities to generate revenue, and ancillary revenue.
• Maintain and increase occupancy in accordance with budget.
• Actively promote staff participation and involvement in the day-to-day operation and decision making. Promote team building through participation and/or leadership at regular staff meetings. Provide ongoing support, direction, supervision and feedback regarding job performance of all staff.
• Communicate with associates to ensure they are fully informed regarding any questions that might be asked by residents, families and prospective residents and families.

• Assure high quality services needed and desired by residents.
• Ensure resident’s rights are protected.
• Ensure staff, residents and families are educated about resident rights.
• Work with Sales and Resident Services Departments in coordination of move-in process to ensure leases and resident service plans are coordinated and properly carried out.
• Respond to family, resident and associate requests in a timely and friendly manner.
• Act as liaison between management, residents and families.
• Gather competitive market analysis data and maintain a detailed competitor comparative analysis (including rates, apartment sizes, services, and amenities).
• Ensure use of MOVE-N database within community is timely and accurate.
• Ensure that the building shows a positive first impression.
• Work with all Directors to resolve any community presentation issues.
• Maintain or grow occupancy to maximum levels.
• Meet monthly budget targets, with any variances to be discussed with the Vice President of Operations.
• Work collaboratively with department heads to emphasize the team’s role in sales and participation in the community Marketing Action Plan and Sales Action Plan.

• Plan and execute pre-opening and existing community sales goals related to metrics and move ins. Work with team to achieve and exceed budgeted occupancy expectations.
• Represent Hall Keen Assisted Living and its communities in public settings.
• Work within local community promoting Hall Keen and its communities.
• Ability to generate leads and close sales; complete tours and sales related tasks as needed.

• Enforce OSHA regulations and safety procedures.
• Ensure full compliance with all laws and regulations related to the operation of an assisted living facility.
• Ensure all associates are trained in emergency preparedness on an on-going basis.

• Possess a sincere passion for working with our senior population.
• Promote Hall Keen in a positive manner and effectively communicate the organization’s values to residents, visitors, and associates.
• Articulate goals and expectations clearly and concisely.
• Work collaboratively with senior leaders and the corporate office.

• Minimum Bachelor’s degree in related field.
• 5+ years of experience as an Executive Director in Assisted Living.
• Experience operating more than one community.
• Excellent customer service and public relations skills.
• High integrity, emotional intelligence and…