General Manager

Who Are We? The Brothers That Just Do Gutters is a rapidly growing, locally owned, and operated full-service rain gutter and gutter guard franchise with over 100 locations nationwide. Our mission is to "Reinvent Contractor Service" by providing a great place to work and delivering 5-star service every step of the way from initial phone inquiry, home visit, inspection and estimate, scheduling, timeliness, installation, follow-up, and ongoing support and service.

We want to do what's right for our employees, customers, and communities.

Why Work for Us? We care and we are fair. We love our employees and are sincerely interested in their personal and professional growth. We are a performance-based company with clearly defined career paths laid out for each of our employees. We fully invest in our workers and believe it is important to listen to them and create a comfortable work environment.

Position Summary:

As a General Manager of our Norwood, MA location, this role is the primary integrator for the organization, listening closely to the owner’s vision and mapping out a plan to achieve it. The GM brings creative roadmaps to the owner, including detailed plans for achieving the annual and long-term plans. The GM is responsible for the output of all the people on their team.

This will require creating, maintaining, and improving the systems and processes the team uses, as well as gaining the type of buy-in that animates them at peak performance. This role is responsible for all business operations and will determine and delegate to staff; which consists of administrative, operational, sales/marketing, and field employees.

General Responsibilities:

Overseeing daily business operations

Developing and implementing growth strategies

Training low-level managers and staff

Creating and managing budgets

Improving revenue

Ensures the annual plan is executed, KPIs met and adherence to the budget

Hiring employees

Setting and achieving goals for sales volumes, closing rates, and gross profits

Evaluating performance and productivity

Analyzing accounting and financial data

Ensuring that work is completed accurately, completely, and on time

Generating reports and giving presentations

Maintaining an organized workflow and process using company CRM

Communication:

Maintains regular communication with the owner, staff, and field personnel, working cooperatively to develop methods and systems that are most effective for growing the business

Maintains company reputation of integrity and professionalism by professionally communicating with customers, being punctual for appointments, returning phone calls promptly, etc

Assures that all necessary information about jobs is communicated to crew leaders as necessary (i.e. job colors, job scopes, scheduling, billing, etc.)

Maintains open communication with crew leaders to remain knowledgeable of jobs and teams

Communicates with all employees in a positive and respectful manner

Other Responsibilities:

Demonstrates positive leadership through all actions with all employees

Attends all meetings on time

Works the necessary hours per week to perform all duties and responsibilities promptly

Assists in the development and implementation of new systems, helping to maintain and increase the company’s profitability and organization as it changes and grows

Assists in problem-solving and implementing solutions

Participates in planning company growth and development and supports company mission by following through on initiatives

Behaviors and Habits needed for success in this role:

EXPERIENCE IN THE TRADES AND MANAGING CONSTRUCTION WORKERS AND PROJECTS IS REQUIRED

Urgency around results

Task management, prioritizing

Clear Direction

Proactive communication: formal and informal, frequent

Issue Collection and resolution management

Delegate, instruct, and follow up

Structure and consistency

Comfort with conflict, conflict resolution

Client-focused, appreciation for customer service

Ability to integrate various company functions and departments

Care and understanding for all employees

Deadline-focused and results-driven

Strong people and communication skills

Strong desire to play an active role within a dynamic, competitive team

Positive attitude

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchisee, and not to Brothers That Just Do Gutters Corporate.

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