Service Technician

1 week ago Be among the first 25 applicants

Get AI‑powered advice on this job and more exclusive features.

On‑the‑job training provided; experience preferred but not required.

Come make the world and accelerate your success.

It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better for Those Who Make The World™. Sound like you? Join our top‑notch team of more than 50,000 diverse and high‑performing professionals globally who are making their mark on some of the world’s most beloved brands, including DEWALT®, BLACK+DECKER®, CRAFTSMAN®, STANLEY®, CUB CADET®, and HUSTLER®.

As a DeWALT Service Technician, you’ll be part of our Product Services team working as an on‑site employee in a production‑style environment.

• Handle repairs to all portable electric, pneumatic tool, construction equipment, and outdoor products.
• Troubleshoot tool failure—fully or partially disassembling the unit to examine components for wear or defects and replacing worn or defective parts.
• Assist with maintaining a clean and safe work environment.
• Properly inspect, analyze, and repair tools and equipment for safe operation.
• Perform performance & safety testing on equipment after repair.
• Complete work orders using repair parts and labor to include pricing and pertinent customer information.
• Manage inventory by ensuring accuracy with parts and accessories.
• Achieve daily productivity goals on the number of tools repaired.
• Other duties as assigned.

• Ability to interpret mechanical diagrams, wiring schematics, and printed servicing data.
• Knowledge of electricity principles and airflow as it applies to a power source for power tools.
• Ability to diagnose mechanical and electrical faults in power tools and equipment.
• Ability to perform simple mathematical calculations.
• Goal‑driven mentality with a focus on daily/weekly/quarterly productivity goals without sacrificing quality.
• Strong attention to detail.
• Adaptability in using various technological systems and familiarity with data entry and record‑keeping systems.

• Medical, dental, life, vision, wellness program, disability, 401(k), Employee Stock Purchase Plan, paid time off, and tuition reimbursement.
• Discounts on Stanley Black & Decker tools and other partner programs.

• Grow:
  Be part of a global company with 20+ brands to grow and develop your skills along multiple career paths.
• Learn:
  Have access to a wealth of learning resources, including our Lean Academy, Coursera®, and online university.
• Belong:
  Experience an awesome place to work, where we have mutual respect and a great appreciation for diversity, equity, and inclusion.
• Give Back:
  Help us continue to make positive changes locally and globally through volunteerism, giving back, and sustainable business practices.

Norwood, MA | Salary: $10,000 – $125,000 | Posted 1 week ago

• Seniority Level: Associate
• Employment Type:
  
  Full‑time
• Job Function:
  Information Technology
• Industries:
  Appliances, Electrical, and Electronics Manufacturing;
  Industrial Machinery Manufacturing;
  Manufacturing

All qualified applicants to Stanley Black & Decker are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran’s status, or any other protected characteristic.