Parts Counterperson Wholesale - Parts Advisor

Job Title:Parts Counter Salesperson
Department:Parts Department
Location:Jack Madden Ford
Reports To:Parts Manager
Employment Type:Full-Time

Jack Madden Ford is a leading wholesale and retail Ford parts distributor with a longstanding reputation for excellence in customer service, product knowledge, and efficient delivery. We serve a wide range of customers including body shops, repair facilities, and retail clients across the region.

Jack Madden Ford has a BOOMING Parts department with tons of opportunities for Money motivated individuals! Well qualified applicants can earn up to 90K per year with the opportunity for more!

The Parts Counter Salesperson is responsible for assisting wholesale and retail customers with parts inquiries, orders, and support both in-person and via phone or electronic communication. This role plays a key part in maintaining strong customer relationships, ensuring order accuracy, and contributing to overall departmental performance.

• Assist customers and service technicians in identifying required parts using electronic catalogs and other resources.
• Process parts orders accurately and efficiently through the dealership’s DMS (Dealer Management System).
• Provide price quotes, availability information, and delivery timelines to wholesale and retail customers.
• Handle phone, walk-in, and online orders in a timely, professional, and courteous manner.
• Maintain and grow relationships with wholesale accounts by providing exceptional service and support.
• Coordinate with warehouse and delivery staff to ensure timely dispatch and delivery of parts.
• Follow up on back ordered items and communicate status updates to customers.
• Maintain up-to-date knowledge of Ford parts and accessories, promotions, and warranty policies.
• Support inventory control through returns processing, stock adjustments, and periodic counts.
• Work collaboratively with the service and body shop departments to fulfill internal parts requests.
• Comply with all safety standards, dealership policies, and manufacturer guidelines.

• High school diploma or equivalent; vocational or technical training a plus.
• Minimum 1–2 years of experience in automotive parts sales, preferably in a dealership or wholesale environment.
• Strong knowledge of automotive systems, Ford OEM parts preferred.
• Proficient in using parts lookup software (such as Snap on, Ford EPC) and DMS systems (e.g., CDK, Reynolds).
• Excellent communication, organizational, and customer service skills.
• Ability to manage multiple tasks and work in a fast-paced environment.
• Valid driver’s license and clean driving record.

• Ability to stand for extended periods.
• Frequent bending, lifting, and carrying of parts up to 50 lbs.
• Use of computer terminals, phones, and standard office equipment.