Refrigeration Field Service Technician

Refrigeration Field Service Technician

Our client is a leading provider of commercial refrigeration and food equipment services and sales throughout New England. They seek to add a Refrigeration Field Service Technician to help lead the company through an exciting phase of growth. Established in 1991, the family‑owned business is headquartered in Norwood, MA.

Total Compensation: $70,000.00 - $+ per year based on experience

• Travel to client sites to diagnose and repair refrigeration and ice machine equipment.
• Ensure clear and accurate work orders for all customer services.
• Coordinate with the Parts Department for parts identification and ordering.
• Ensure timely and professional installation of ordered parts.
• Keep the service truck tidy and maintain an organized inventory of parts and tools.
• Identify service challenges, gather relevant data, and formulate effective solutions.
• Collaborate with manufacturers for equipment diagnosis when required.
• Offer top‑tier service and clearly communicate service requirements to customers.
• Advocate for and suggest additional JWS services to customers as appropriate.
• Perform physical tasks including walking, standing, driving, sitting, squatting, kneeling, reaching overhead, bending, twisting, and turning for the better part of an 8‑hour workday. Prepare for windshield time between client locations.

• Proficiency in using hand tools and EPA certification, with a strong emphasis on safety.
• Ability to climb stairs and ladders.
• Adept at multitasking and adapting to varying tasks.
• Emphasis on customer understanding and satisfaction.
• High School diploma or GED and a valid driver’s license.
• Ability to lift and carry items weighing up to 75 pounds.
• Independent worker and effective team collaborator.
• Demonstrated ability to complete assignments with little to no supervision.
• Previous experience in gas, electric, plumbing, and/or steam repairs is an asset.
• Minimum of 5 years of experience in refrigeration/ice machine equipment repair or a related field.
• Strong organizational skills and a proactive, team‑oriented mindset.
• Physical capability to undertake tasks requiring walking, standing, driving, sitting, squatting, kneeling, reaching, bending, twisting, and turning for up to 8 hours.

• Attractive compensation package with periodic reviews, bonuses, and increments.
• Very competitive 401(k) with a 4% Safe Harbor Match.
• Comprehensive health benefits:
  Medical, Dental (FREE), Vision, and HSA.
• Ready‑to‑Go company vehicles equipped with all necessary tools and equipment.
• Flexible on‑call:
  Infrequent on‑call schedules and plentiful OT opportunities with incentive pay.
• Career growth:
  Paid training, tuition assistance, and numerous advancement opportunities.
• Mentoring incentives:
  Earn extra by mentoring through our Experienced Training Program.
• Life & Disability Insurance.
• Company‑wide bonus incentive program with quarterly payouts.
• 9 company‑funded holidays and generous PTO.
• Referral bonuses for expanding the JWS family.
• Vocational training and professional development prospects, including tuition reimbursement and individual developmental plans.

• Associate

• Full‑time

• General Business

• Facilities Services