Account Specialist II

Job Overview

This position’s principal purpose is to expedite positive cash flow, maximize reimbursement, and reduce or eliminate financial loss to department customers by efficient billing, follow‑up, and collections of patient accounts.

Full‑time position: 80 hours biweekly, Day Shift.

• High School Diploma or GED (Required)
• 3–4 years of experience in a related field (Required)
• Specialized knowledge in Medicaid/Medicare billing and other payer sources

• Bills and collects dollars outstanding through interaction with payers and participates willingly in payer communication.
• Actively protects the financial resource of Bethesda Healthcare, Inc.
• Completes assigned workload based on predefined key performance indicator on a daily basis ensuring accuracy.
• Shows an effort to consistently produce quality work.
• Demonstrates proper customer service skills toward internal and external customers through prompt and courteous communications.
• Participates in monthly billing meetings with customer contacts.
• Prepares status reports and submits agenda items to manager one business day prior to meeting.
• Through cross‑training and experience, develops and maintains comprehensive knowledge and understanding of billing and follow‑up procedures for all BWC and non‑BWC payers.
• Works with minimal supervisory oversight and exercises appropriate judgment in identifying instances which require management intervention.
• Identifies and appropriately communicates process improvement to Manager in a timely manner.

• Climbing - Rarely
• Hearing:
  Conversation - Consistently
• Hearing:
  Other sounds - Frequently
• Kneeling - Occasionally
• Lifting 50+ lbs.
  
  - Rarely
• Lifting