Scheduling Specialist - Cardiovascular & Thoracic Surgeons

Scheduling Specialist - Cardiovascular & Thoracic Surgeons

Join to apply for the Scheduling Specialist - Cardiovascular & Thoracic Surgeons role at Mercy Health

Everyone who works with Mercy Health is united under one purpose: to help our patients be well in mind, body and spirit. This drive, along with our history of faith, is a powerful combination. It gives us a shared calling to work toward every day. Join our exceptional team and help us continue to provide the highest quality of health care possible to our communities.

Job Summary
Coordinates and schedules patient testing or procedures, including interacting with physician offices, other health care providers and staff in departments that provide services to ensure patients are scheduled as soon as possible. Obtains scheduling orders, instructs patients, and enters data into the hospital computer system. Gathers, updates, and maintains daily records of scheduled patients. Demonstrates knowledge of provider and non-provider payers and communicates to patient, physician, precertification, and other appropriate departments.

Maintains statistical data for department supervisor as requested to determine scheduling volume, patient types, and number procedures.

Essential Functions

• Gathers and interprets relatively complex patient data from physician offices and/or patient daily to enable scheduling of testing, surgical procedures, and pre-certification when required. May be responsible for pre-registration of self-scheduled patients.
• Provides physician office staff and/or patient with hospital approved instructions regarding test preparation.
• Enter patient scheduling information into computer, update patient demographic and insurance information, and provide pre-registration forms which include testing information for registering the patient prior to testing.
• Used as a resource in resolving testing/procedures discrepancies and finding solutions to problems with patient testing and scheduling. Obtains approval from department designed contract and/or supervisor for non-routine appointment scheduling.
• Checks for medical necessity for patients at time of scheduling.
• Works with departments to schedule stat patients. Coordinates scheduling with multiple facilities or departments to ensure outpatients are scheduled as soon as possible.
• Compiles and prepares statistical data as requested.
• Performs all other duties such as filing, photocopying, and relaying data as assigned.
• Promotes strong customer focus and handles all calls with professionalism.

Education
High school diploma or equivalent (required)
Associate degree in business, Healthcare, or related field (preferred)
Combination of post‑secondary education and experience in lieu of degree will be considered.

Licensure/Certification
None

Experience

Experience with data entry (preferred)
Typing (45-50) WPM (preferred)

What We Offer

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
• Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources, and discounts
• Paid time off, parental and FMLA leave, short‑ and long‑term disability, backup care for children and elders
• Tuition assistance, professional development and continuing education support

EEO Statement
All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact the Talent Acquisition Team at