Access Coordinator

Job Overview

Successful Access Associate - exceeds and maintains all department standards. Trains Access Associates and/or cross-trained for multiple Access areas (Scheduling, Pre-Registration, POV Registration, ED Registration, Outpatient Registration, Admitting and L&D Registration). Acts as a resource to Access Associates and supports Lead Access Coordinators. Able to estimate out of pocket expenses for patients or responsible for scheduling complex elective and urgent diagnostic tests requiring multiple physicians and/or department involvement.

• Associate's Degree in Health Administration, Allied Health, Business (Required)
• Other Equivalent experience accepted in lieu of degree (Preferred)
• 1 - 2 years Customer Service Access Associate or equivalent experience (Required)
• Proficient in Microsoft Office
• Medical Terminology Certificate within first year of employment
• Knowledge of diagnostic testing
• Demonstrated ability to work independently and motivate others
• Typing at 35 wpm

• Acts as a Trainer for Access Associates and/or cross-trained for multiple Access areas. Provides support for Lead Access Coordinator.
• Exceeds department standards in accuracy.
• Exceeds productivity standards.
• Is a role model for following regulatory and departmental policies for collection of data, patient safety and point of service collections and the ability to estimate out-of-pocket expenses for patients.
• Is a role model for anticipating customer needs, problem solving, consistent and positive interactions with patients, physicians, nursing and co-workers and consistently follows scripting.

• Climbing - Rarely
• Concentrating - Consistently
• Continuous Learning - Consistently
• Hearing:
  Conversation - Consistently
• Hearing:
  Other Sounds - Consistently
• Interpersonal Communication - Consistently
• Kneeling - Consistently
• Lifting