Business Admin Apprentice

This role will support the smooth running of all business administration functions, gaining hands‑on experience across general administration, export logistics, customer service and laboratory administration. This role is designed to provide a broad foundation in business administration operations.

• Assist with day‑to‑day office administration tasks, including maintaining accurate records and filing systems.
• Support internal teams with document control, compliance, and general office duties.
• Handle incoming calls and emails professionally, directing queries as appropriate.
• Help with the preparation and review of business documentation.

• Be involved in import and export logistics operations, ensuring compliance with international trade regulations and documentation
• Liaise with various carriers and our drivers.
• Track and trace shipments to ensure timely delivery and report any issues related to delays or damages.
• Maintain accurate records of all logistics transactions.

• Respond to customer inquiries via phone, email, the company website and in person, providing timely and effective solutions.
• Process customer orders and monitor their progress through to delivery.
• Provide regular updates to customers on order and shipment status as required.
• Support the sales team in managing relationships and resolving complaints.

• Booking in customer samples for laboratory analysis.
• Be a point of contact for lab‑related customer queries, distributing calls and responding to general enquiries.
• Distribute lab reports to customers, ensuring timely and accurate communication.
• Assist in maintaining accurate records of lab activities, including sample logs, lab scorecard data, and summaries of analyses.

• Participate in cross‑departmental projects and meetings.
• Support the implementation of business improvement initiatives.
• Assist with data entry, reporting, and analysis as required.

We are a long‑established provider of product solutions and technical expertise to the brewing and broader beverage industry. Our company is built on over a hundred years research into reliable solutions for your bespoke brewing, wine making, cider making and distilling production challenges. Thus, each of our products are formulated and manufactured to perform to the highest standard; ensuring you consistent results each and every time.

Specialising in liquor treatments and processing aids, but also boasting all the ingredients, refinements, cleaning materials and manual handling equipment required. Something we ground in the technical expertise, laboratory services and industry know‑how you need to get the best possible results throughout the beverage production process; first time, every time.