Senior Contracts Administrator

Join to apply for the Senior Contracts Administrator role at Global Fire & Security Systems

Location:

Nottingham NG2 Business Park, Full Time – On Site – Salary: £DOE/Competitive + Benefits

We are an independent company established in Nottingham in 1999 and have become a recognised market leader in fire and security solutions nationwide.

To provide administrative support to the Contract‑Management and Engineering teams.

• Review and respond to internal and external enquiries, communicating with new and existing clients.
• Review and process set‑up of new maintenance orders via internal CRM tools, checking data accuracy.
• Renegotiate contracts (e.g., fixed‑term agreements with pricing changes).
• Retain contracts with support from the Operational Team.
• Manage contract changes for additional equipment on existing contracts.
• Contact internal and external clients to obtain missing information or answer queries.
• Maintain and update customer records in the CRM system.
• Mobilise large new contracts with Business Development Managers and Sales Coordinators.
• Import database changes and/or new contracts into the CRM system via import tool.
• Review and collate asset information using internal apps to ensure contract accuracy.
• Update customer records with notes and specific portal instructions.
• Manage own workload to meet all customer KPIs.
• Identify and resolve post‑mobilisation or data‑change problems on accounts.
• Perform day‑to‑day administration duties to ensure an effective running of the Contracts team.
• Attend contract‑management update meetings with senior management as required.

• Proven work experience as a Contracts Administrator or Sales Support Agent.
• Confidence, enthusiasm & previous experience in an Administration role; able to work independently and as part of a team.
• Hands‑on experience with CRM software and MS Office (especially Excel).
• Excellent attention to detail in a fast‑paced role communicating via phone, email and portal at all levels.
• Strong organisational and multitasking skills.
• Team player with a high level of dedication.
• Ability to work under strict deadlines.

• Additional holiday days for each year of service up to 25 days, plus bank holidays.
• Discounted travel‑to‑work schemes (Tram2
  
  Work, Robin Hood tram and bus). Great public‑transport location.
• Employee recognition scheme and paid refer‑a‑friend bonus.
• Development and progression opportunities within the organisation.

We are a diverse, inclusive and authentic workplace that champions belonging. If you are excited about this role but your experience or qualifications don’t match every line, we still encourage you to apply – we value genuine potential.

To apply, please send your CV using the link below.