Multi Services Assistant

Multi Service Assistant duties include welcoming clients and visitors to the office, managing meeting rooms, organising and preparing hospitality, delivering hospitality and offering administrative support across the firm. Every task which is undertaken must be delivered with an exceptional customer service approach. To be successful as a Multi Service Assistant, you must have strong customer services skills, and with the ability to easily build rapport with people.

A key skill will be your ability to prioritise urgent tasks in a timely and effective manner. This role requires working between Monday to Thursday, 8:30am to 17:00 working 7.5 hours per day. This is a hands‑on role and will involve working alongside Williams Lea team members to deliver the overall service.

• Welcoming guests in the office lobby as the main point of contact for any visitor/guest or employee for the organisation
• Ensuring a seamless and personal guest journey
• Process and confirming meeting room requests
• Escorting guests to their booked meeting room within the building, informing the host of the guest's arrival
• Ordering, organising, delivering, clearing and assisting with hospitality and events
• Attending to guests wishes and requirements.
• Setting up audio visual systems and trouble‑shooting problems
• Populating data collection workbooks
• Continually monitor reception inbox ensuring e‑mails are responded to in a timely manner
• Booking of transport for employees and clients
• Occasional requirement to support client functions that run into the evening
• Always acting according to the client's standards

• Previous experiences in a front of house role or working on a reception desk for a corporate company
• Outstanding guest services skills, committed attitude and dedication to creating a memorable guest experience
• Team focused
• Fluent written and spoken English
• Professionally presented
• Have great interpersonal skills and an outgoing personality
• Experience of email and Microsoft packages

Williams Lea is the leading global provider of skilled, technology‑enabled, business‑critical support services, with long‑term trusted relationships with blue‑chip clients across investment banks, law firms and professional services firms. Williams Lea employees, nearly 7000 people worldwide, provide efficient business services at client sites in often complex and highly regulated environments, from centralised Williams Lea onshore facilities, and through best‑cost company offshore locations.

We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well‑being, we offer a comprehensive benefits package, including but not limited to:

• 25 days holiday, plus bank holidays (pro‑rata for part time roles)
• Salary sacrifice schemes, retail vouchers - including our Tech Scheme which can be used on a range of gadgets such as Smart TV's, laptops and computers or household appliances.
• Life Assurance
• Private Medical Insurance
• Dental Insurance
• Health Assessments
• Cycle‑to‑work scheme
• Discounted gym memberships
• Referral Scheme