Housing Administrator, Administrative​/Clerical

Neway International are seeking a Housing Administrator to join our client based with Nottingham Community Housing Association. The Housing Administrator will provide comprehensive administrative support across the Homes & Wellbeing directorate. You will play a key role in maintaining efficient processes, supporting financial administration, managing communications, and ensuring accurate data entry to help the service operate smoothly during a peak in workload.

Provide high-quality administrative support to teams across Homes & Wellbeing.

• Administer financial systems and procedures, including processing invoices in line with agreed processes.
• Manage the HW Services inbox on a rota basis, responding to internal and external enquiries.
• Handle incoming phone calls and take appropriate action to resolve queries.
• Produce mail merge letters and standard documents for councils and utility companies.
• Make outbound calls to councils, utility providers, and debt collection agencies.
• Record accurate housing benefit information on the One Housing System.
• Use Excel spreadsheets confidently to support reporting and administrative tasks.

• Strong administrative experience, ideally within housing or a customer-focused environment.
• Confident using financial systems and processing invoices.
• Excellent communication skills, both written and verbal.
• Ability to manage shared inboxes and handle enquiries professionally.
• Proficient in Microsoft Excel and general IT systems.
• Strong attention to detail and accuracy in data entry.
• Ability to work independently and as part of a team.
• Reliable, organised, and able to prioritise workload effectively.

Nottingham Community Housing Association (NCHA) is one of the largest housing providers in the region, delivering high-quality homes and wellbeing services across the Midlands. Their Homes & Wellbeing directorate supports residents through responsive, customer-focused services that ensure safe, sustainable, and well-managed housing.