Outpatient Clinic Receptionist - Children's Burns and Plastics

Outpatient Clinic Receptionist - Children's Burns and Plastics

The closing date is 26 February 2026

We are looking for a part‑time receptionist to join our team on the Children's Burns and Plastics Dressing Clinic. The clinic provides specialised care to children and young people throughout the Midlands.

The team is friendly, diverse and welcoming. In this role you will manage reception, greet patients, and ensure all relevant administrative tasks are completed to maintain a high standard of care during outpatient visits.

Key responsibilities include:

• Preparing the clinic for each day
• Greeting patients, checking personal details and updating them in patient systems as necessary while ensuring confidentiality
• Recording clinic outcomes accurately for multiple specialties, escalating any issues requiring follow‑up bookings to the admin team
• Responding to enquiries from relatives and external agencies in line with Trust confidentiality guidelines
• Maintaining a tidy, safe working environment and reporting hazards or faults promptly
• Presenting a professional, polite and courteous attitude, and dressing appropriately when on duty
• Collecting burns data (IBID forms) daily and adding it to the departmental database

• Maths & English GCSE C or above or equivalent

• Experience of reception work
• Ability to maintain databases
• Ability to extract relevant information from databases for reporting purposes
• Experience working in a busy, challenging and ever‑changing environment

• Good communication skills with both adults and children
• Excellent telephone manner

• Able to organise own workload
• Flexible hours of working
• Ability to forward‑plan and prepare documents relating to discharge data

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a Disclosure and Barring Service check to confirm no criminal convictions.

Nottingham University Hospitals NHS Trusts

QMC

Nottingham Children's Hospital, Derby Road

Nottingham Children's Hospital, Derby Road

We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.

We play a leading role in research, education and innovation. With endless personal development opportunities available, we will endeavour to turn your job into a career!