Clinical Administrative Officer

Important dates

Closing date:
Sunday, 8th March 2026.

Interview:
Group interview on Tuesday, 24th March 2026, from 10am to 1pm.

Part‑time available. Harmless operates a 4‑day working model with full‑time staff working 32 hours per week.

£23,812 per annum, pro rata, rising to £24,841 per annum, pro rata, on successful completion of a probationary period.

During the application process you are required to:

• Attend an interview in person.
• Give details for us to complete reference checks.
• Complete a basic DBS disclosure.

Please note:

In order for you to be successful in applying for the above position you should be eligible to work in the UK or hold a relevant work visa. Clinical quality, safeguarding and integrity are at the heart of what we do.

• Harmless and the Tomorrow Project are non‑profit organisations specialising in self‑harm, suicide prevention and mental health. We offer a range of services including support, information, training and consultancy to those who self‑harm (or at risk of) and their friends and families; those at risk of death by suicide; those bereaved by suicide and the professionals who support them.
• To perform general administrative duties and provide clerical/administrative support to the Harmless Clinical team.
• At the heart of our service is that hope and recovery is possible, and that with the right support and help life can get better. You will be part of a pathway that adheres, upholds, and has faith with this ethos in all aspects of the operation.

• General admin/clerical duties to support our clinical operation including (but not limited to) processing incoming referrals; writing and sending letters and client correspondence; setting up meetings and appointments; photocopying documents; sorting, and opening post.
• Support the overall clinical operation to meet key performance indicators (KPIs) and funding/contractual obligations such as referral response times.
• Maintaining clinical records, filing systems and computer files.
• Answering and screening incoming calls and recording any enquiries professionally, sensitively, discretely, and accurately.
• Responding to phone messages promptly on behalf of the clinical team.
• Responding to emails promptly on behalf of the clinical team.
• Disseminating messages to team members efficiently and promptly.
• To work collaboratively within the Harmless clinical team to ensure the operation is effective and efficient.
• Speaking directly to clients to coordinate and arrange appointments on behalf of the clinical team in a professional and sensitive manner.
• Support the clinical team with monitoring and evaluation through comprehensive data collection and data processing systems.
• Support the team with the writing, scheduling, and posting of blog articles and other marketing communication regarding the clinical services.
• Support the team with social media activities including scheduling and posting communication around clinical services, and monitoring referrals and messages.
• To understand and follow established policies and procedures.
• To be committed to a high standard of client care and safety.
• To carry out any other administrative duties/tasks as may be reasonably required to support the overall Harmless operation such as processing shop orders, monitoring stationary levels and taking notes in meetings.

• Clear and concise written and spoken communication skills (Essential).
• Clear and confident telephone manner (Essential).
• Ability to communicate promptly and efficiently across the Harmless team (Essential).
• Setting up and maintaining records and filing system (Essential).
• Ability to work within a small team with minimum supervision (Essential).
• Ability to work independently, with a good use of initiative and be able to work collaboratively and openly within a team (Essential).
• Ability to communicate with vulnerable clients discreetly and sensitively whilst demonstrating excellent listening skills (Essential).
• Ability to ‘think outside the box’ and respond flexibly and efficiently to organisational needs (Essential).
• Be open to feedback,…