CRM Administrator

An exciting opportunity for a CRM Administrator with Hub Spot experience to join a growing technology business in Telford. Support sales and marketing performance through CRM management, data analysis, and lead tracking in a fast-paced environment.

CRM Administrator – Telford (office based)

Full‑time, permanent position (37.5 hours per week)

Salary £26,000- £28,000 per annum

Please note:

Applicants must be authorised to work in the UK.

Enconvo is a fast‑growing communications and technology provider helping businesses stay connected, productive, and ready to grow. Delivering a range of solutions including cloud phone systems, VoIP technology, broadband, mobile connectivity, and IT services, the company supports organisations of all sizes with reliable and innovative communication tools.

We are looking for a CRM Administrator to support Sales and Marketing activity through CRM management and performance analysis. Using Hub Spot CRM, you will analyse lead data, monitor sales activity and identify opportunities to improve conversion rates and campaign performance.

• Conducting call quality reviews and auditing sales interactions to maintain standards and identify improvement opportunities
• Reviewing closed and lost opportunities to understand outcomes and identify potential recovery opportunities
• Maintaining, challenging and administering CRM records, ensuring data accuracy, completeness and compliance with processes
• Organisation, coordination and route planning for all Sales Consultant’s diaries
• Processing and approving documentation relating to booked appointments, updating our in‑house CRM
• Weekly meetings with Marketing/Account/Sales Manager to review call quality, team performance and discuss improvement opportunities
• Assisting the Marketing/Account/Sales Department with any other ad‑hoc tasks as requested

You will be a detail‑oriented and analytical professional with experience using Hub Spot or similar CRM systems to support sales and marketing activity.

About you:

• Previous experience in a CRM Administrator, CRM Coordinator or CRM support role
• Hub Spot CRM experience is essential
• Strong analytical and problem‑solving skills with high attention to detail
• Excellent written and verbal communication skills
• Ability to build rapport with customers and internal teams
• Experience auditing calls, systems or internal processes
• Proficient with CRM systems and Microsoft Office
• Strong organisational skills with the ability to prioritise workload
• Experience coordinating diaries and route planning is advantageous
• Knowledge of telecommunications, VoIP, cloud telephony or technology solutions is desirable

• 23 days holiday plus bank holidays (increasing with long service)
• Your birthday off
• Option to buy additional annual leave
• Enhanced maternity, paternity and adoption pay
• Salary sacrifice pension scheme
• Healthcare and life cover
• Access to Perkbox employee discounts
• Monday to Friday working hours – no evenings or weekends
• Training and career progression opportunities
• Company social events and a supportive team culture

If you have the skills and experience required for this position, click “apply” today and check your inbox for an email providing more information on how to complete your application and provide any other supporting documents.

You must be authorised to work in the UK. No agencies, please.

Other suitable skills and experience include CRM Coordinator, CRM Analyst, Hub Spot Administrator, Sales Support Administrator, Marketing CRM Executive, Data Analyst, Customer Operations Administrator, Sales Operations Coordinator, Marketing Operations Executive, Business Support Administrator.