Admin Assistant

Salary: £24,214 - £28,026 per annum

Location:

Nottingham

Hours:

35

Closing Date: 20/03/2026 23:59

This is a fixed term position for up to 12 months

Property Services – Nottingham Community Housing Association (NCHA)

Are you looking for a varied administrative role within a welcoming and values‑led organisation? We’re looking for an Administrative Assistant to join our Property Services team, supporting the day‑to‑day delivery of essential services that help ensure our customers receive timely, high‑quality repairs and support.

As part of our Asset Management Team, you’ll provide a reliable and comprehensive administration service to assist the operational delivery of Property Services. This includes helping our teams who manage repairs, maintenance, disrepairs, decants, and insurance‑related activities.

You’ll be involved in a wide range of administrative duties, such as:

• Recording and updating information across our internal systems, including DMC, disrepairs, insurance and decant cases
• Speaking with customers, gathering feedback, and helping with general enquiries
• Scanning, filing and responding to emails within service standards, ensuring all communication is handled confidentially
• Making appointments and updating diary notes
• Maintaining accurate case files and records
• Producing standard letters and documents when required
• Processing requisitions, orders and invoices using our internal systems
• Generating reports for coordinators and managers
• Providing general reception and administrative support to the wider team

Accuracy, organisation and good communication are key to success in this role, and you’ll be working within a friendly, supportive environment where your contribution makes a real difference.

We’re looking for someone who can bring:

• Experience providing administrative support in an office environment
• Strong communication skills and confidence when dealing with customers and colleagues
• Good IT skills, particularly with Microsoft Office (Word and Excel)
• Strong attention to detail and organisational abilities
  
  The ability to manage competing priorities and work to deadlines
• A positive, team‑focused attitude and a willingness to learn

Knowledge of DMC, Disrepair, Decant and Property Insurance processes would be an advantage, but training will be provided.

35 Hours Monday – Friday, typically 9am – 5pm but with a flexible and hybrid approach.

NCHA is a values‑driven organisation where people are at the heart of everything we do. We’re committed to creating an inclusive workplace where everyone feels they can be themselves. We particularly welcome applicants from women, LGBTQ+ communities and ethnic minority backgrounds, as these groups are currently under‑represented in our Property Services department.

Please read the full Role Profile for further detail on responsibilities. We look forward to receiving your application.

We’re Nottingham Community Housing Association, known to many as NCHA. We’ve been around since 1973, and we're really proud of that. We're more than just a housing association: we deliver care and support to people all over the East Midlands. Read our story to find out more about us.

• Wellbeing plan
• NCHA pension
• Free DBS checks
• £250 referral bonus
• Generous annual leave
• Free healthcare cash plan
• Company social events
• Enhanced maternity, paternity and adoption leave and pay
• Free training and development
• Access to cycle to work and discounted bus pass schemes

• Helping Our Customers - Download
• Equality Diversity and Inclusion Strategy - Download
• Administrative Assistant Role Profile.docx - Download