Technical Administrator

About The Role

The Technical Administrator’s role is to provide support to the Executive Administration team and Administration Manager to complete the administration requirements within their unit. This role involves supporting individuals and technical teams by providing efficient and effective administrative support. The Technical Administrator demonstrates strong organizational skills, effective time management, and the confidence to challenge when necessary. Being driven, proactive, and taking initiative is crucial.

• Administrative duties consisting mostly of audio typing long reports, emails, scanning and photocopying.
• Collaborating with technical staff to ensure project deliverables are completed on time, within SLAs.
• Liaising with the company’s clients and ensuring high quality customer care.
• Organising all project related paperwork.
• Monitoring the progress of a project and promoting updates from technical employees within agreed SLA’s.
• Sorting and publishing incoming and outgoing project related emails.
• Ensuring all enquiries are managed to agreed SLAs.
• Publishing to and updating the Business Management System (BMS).
• Answering telephone calls and taking clear and concise messages.
• Arranging appointments for site visits, updating the unit outlook calendar.
• Supporting Senior and Executive administrators.
• Complying with the requirements of the Company’s administrative, personnel procedures and Health & Safety regulations.

Gateley Smithers Purslow is a multi-disciplinary independent private practice established in 1978, specialising in civil and structural engineering, building surveying, cost consultancy, architecture and planning, insurance claims, and heritage conservation. The company includes highly skilled professionals such as Chartered Building Surveyors, Chartered Structural Engineers, and Architects, who operate across the UK within the insurance market. The firm is committed to providing practical and workable solutions for building and infrastructure projects, serving a diverse range of clients in both the public and private sectors.

Gateley Smithers Purslow holds an LR ISO 9001 certified Quality Management System and has achieved Investors in People Platinum status, proving its commitment to creating a people-focused culture.

• Expertise in GSP administration processes and duties.
• High proficiency in Microsoft Excel and Microsoft Suite.
• Experience handling a broad range of customers on the telephone, providing a high-quality customer care and understanding.
• Experience working in an administrative role.
• Experience working with individuals across departments and liaising with external customers.
• Fast and efficient typing skills.
• Enthusiastic, committed, and a fast learner with previous experience in a busy environment.
• Computer literate with precise typing skills.
• Good time management, solid organisational skills and the ability to prioritise a varied workload.
• Ability to work on own initiative while understanding the importance of teamwork.
• Strong communication skills – both verbal and written.

Gateley is a legal and professional services group, a group of formidable experts in all areas of law and business. We support more than 5,700 active clients, ranging from FTSE 100 companies to private individuals, in the UK and beyond. Being part of Gateley is not just about the expertise that you bring; it's about attitude too. The 'Gateley Story' is the story of our people and our culture.

It is what has got us to where we are today as a successful business and it's the driving force behind the Gateley Team Spirit and the values that have shaped it. We have a set of shared internal values that capture what the Gateley Team Spirit is and this includes five elements that bind us all together as one Gateley:
Ambitious for Success, Forward Thinking, Room to Breathe, Trusted to Do and Working Together. Every year across the group, we recognise members of our team that have gone and above and beyond and have lived these shared values. They are recognised at our annual Gateley Team Spirit awards.

With support, coaching and feedback from some of the most engaging…