Care Navigator

We are looking to recruit a confident and dynamic person to greet patients and answer telephones in a professional and courteous manner, direct calls, take messages, and provide a first class service to patients of the Practice at our busy Cotgrave surgery and reception cover at all of the BHG sites. Additional duties will include the undertaking of general administration tasks, pulling and filing of patient notes, handling incoming and outgoing post and accurately inputting data onto our clinical systems to ensure patient records remain current and up to date.

The successful applicant will have an outgoing and enthusiastic personality, flexibility to meet the needs of the organisation, be IT literate and have a desire to grow and succeed within the organisational structure. Use of own transport with business use insurance is essential as travelling between sites may be required.

A background in a related administrative role would be useful but is not essential but a desire to learn is a must. Training will be provided to the right candidate.

Care Navigator - Job Description

Job Title:

Care Navigator with Reception Duties

Responsible to:
Care Navigation Hub Team Leader & Senior

Job Purpose:

To ensure that the Care Navigation Hub & Reception area of the Practice runs smoothly, provides a high level of service to patients, doctors, nurses and other members of the Practice team.

• Making appointments and assisting with Triage forms
• Taking requests for prescriptions from housebound patients
• Maintaining admin inboxes with patient requests and queries
• Giving out results
• Handling home visit requests
• Dealing with general enquiries
• Contacting other providers

• Greet and direct patients and visitors
• Provide reception cover at all 3 multisite locations
• Making appointments
• Handing out prescriptions
• Ensure outstanding queries are explained and handed over to next shift as necessary
• Respond to needs of doctors and nurses during surgery
• Dealing with general enquiries

• Filing and retrieving paperwork as requested (e.g. Lloyd George envelopes)

• Dealing with requests for repeat prescriptions
• Dealing with queries relating to prescriptions

• Input and extract information from the Practice computer system
• Observe health and safety guidelines at all times
  
  General housekeeping (e.g. keeping reception and waiting areas tidy)
• Any other reasonable duties as necessary
• Observe confidentiality policy and guidelines at all times
• Opening up and locking up of practice premises, maintaining security in accordance with practice protocols
• Have an overview of admin tasks (e.g. cytology admin, recalls)

• Good standard of general education
• GCSE Mathematics C or above, GCSE English C or above, AMSPAR Receptionist certificate, NVQII in Customer Care

• Excellent communication skills (written and oral)
• Clear, polite telephone manner
• Time management and ability to work to deadlines
• Interpersonal skills
• Driving licence and access to own transport

• Smart, polite and confident
• Planning and organising
• Performing under pressure
• Using initiative
• Self‑motivated
• Flexibility
• Confidentiality

• Knowledge of Systm One

• Experience of working with the general public
• Experience of reception work
• Experience of working within General Practice

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.