Receptionist, Administrative​/Clerical

About the Role

To be the friendly first contact for patients of the GP practice at reception and on the telephone and to undertake basic administrative duties in relation to patient records, appointments, prescriptions and communications.

General receptionist/administrative duties using Microsoft and specialist clinical systems, for which training is provided.

This is within a very busy NHS environment and requires good people skills as well as quick learning, empathy and understanding.

The following are the core responsibilities of the Receptionist. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels:

• Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
• Undertake a variety of administrative duties to assist in the smooth running of the practice, including the provision of secretarial and clerical support to clinical staff and other members of the practice team.
• Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies.
• Maintain and monitor the practice appointment system.
• Process personal, telephone and electronic requests for appointments.
• Answer incoming phone calls, transferring calls or dealing with the caller's request appropriately.
• Signpost patients to the correct service.
• Initiate contact with and respond to requests from patients, team members and external agencies.
• Process and distribute incoming (and outgoing) mail (both paper and electronic).
• Photocopy documentation as required.
• Data entry of new and temporary registrations and relevant patient information as required.
• Input data into patients healthcare records as necessary.
• Direct requests for information, i.e., SAR, insurance/solicitors letters and DVLA forms to the administrative team.
• Manage all queries as necessary in an efficient manner.
• Maintain a clean, tidy, effective working area at all times.
• Monitor and maintain the reception area and notice boards.
• Support all clinical staff with general tasks as requested.

• Good interpersonal and communication skills including clear diction for telephone work. Flexibility with hours to support cover for annual leave etc.

• A good standard of written/spoken English and Mathematics.
• Additional relevant qualifications in Health or Social Care, BTEC NVQ Level 2/3.

• No experience is required, essential training will be provided.
• Experience of working within an office environment using IT; experience of reception duties.
• Experience with in an NHS or Local Government setting; experience within Primary Care.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.