Outpatient Receptionist

Outpatient Receptionist

The closing date is 17 May 2026

We currently have four posts available within the department. We are looking for highly motivated individuals to provide a comprehensive Reception Service to The Countess of Chester Hospital, directed by the Assistant Service Manager and Reception Coordinators.

Candidates will be required to work a variety of shift patterns on a rota over a 24/7 period and must be flexible to help us achieve a safe, kind and effective service.

• Providing a full outpatient reception service to patients attending the hospital.
• Ensuring the accuracy of data on the hospital information system (EPR+) and timely production of statistics and information relating to a patient’s appointment.
• Being responsible for requesting and collecting case notes as necessary for short‑notice clinic appointments.
• Administering changes relating to clinics to ensure current targets are still achieved and monitoring clinic capacity using the hospital computer system, ensuring all slots are utilised and clinics do not exceed prescribed numbers.
• Sending appointment details and relevant correspondence to patients.
• Dealing with enquiries from patients, wards, GPs and other departments.

• A minimum of 3 GCSEs or equivalent
• Computer literate
• ECDL certification
• Basic Level CTC (IHRIM)

• Previous clerical experience
• Previous customer service experience
• Previous NHS clerical experience

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and a submission for Disclosure and Barring Service will be required to check for any previous criminal convictions.

We are an equal opportunity employer. If you have a disability that meets the definition set out in the Equality Act 2010, and you meet the essential criteria described in the person specification, please answer YES to the question:
Do you wish to be considered under the Guaranteed Interview Scheme?

We offer a Guaranteed Interview Scheme to any armed forces community applicants who meet the essential criteria.

Employer:

Countess of Chester Hospital NHS Foundation Trust