Sales & Customer Service Administrator

Role Overview

• Manage provisional delegate lists and ensure timelines are followed accurately.
• Support account managers with onsite course requests, required forms and purchase order tracking.
• Maintain course number reports and liaise with senior sales colleagues regarding courses that may need to be cancelled.
• Contact clients regarding course cancellations and manage the follow-up process including rebooking delegates or arranging credits.
• Handle incoming customer enquiries relating to certificates, hotel bookings, joining instructions, course results and general course information.
• Raise hotel bookings through the relevant booking system for client accommodation requirements.
• Liaise with sales colleagues and wider departments when additional courses are required.
• Support the process of adding new courses to the training programme where needed.
• Locate and resend certificates to clients once payment checks have been completed.
• Build and maintain strong working relationships with clients.
• Provide administrative support to management, sales colleagues and course tutors.
• Support colleagues across the business when required.
• Work in line with company values, internal processes and performance objectives.
• Follow safe working practices and support a positive health and safety culture.
• Carry out any other reasonable duties required to support the smooth running of the business.

The successful candidate will demonstrate the following:

• Previous experience in a sales support, admin, customer service, training coordination, events support or a similar client-facing role.
• Strong communication skills with a clear and confident telephone manner.
• Excellent organisational skills with the ability to prioritise workload effectively.
• Ability to manage multiple enquiries and tasks across different departments.
• Strong attention to detail when managing bookings, records and client information.
• Confident using Microsoft Word, Excel, Outlook, Teams and CRM systems.
• A proactive approach with the ability to solve problems and suggest improvements.
• A positive team player who can also work independently when required.
• A professional and helpful approach when dealing with clients and internal colleagues.
• Experience with in training, education, course bookings or events administration would be beneficial.

This Sales and Customer Service Administrator role offers the opportunity to join a professional and supportive business where no two days are quite the same. You will work closely with sales, account management and operational teams while playing a key role in supporting clients and delegates throughout the course booking process. The role would suit someone who enjoys being organised, solving problems and keeping things moving with a calm and professional approach.

£28,000 Base salary & Benefits.

Wooton Under Edge - Gloucestershire.

Mon – Thurs 8am – 4pm, Fri 8am – 3:30pm

ENMASE Group operate an inclusive and diverse recruitment process, removing any barriers to the recruitment journey where possible, whilst also ensuring our clients do the same and we can provide any advice or education to them in relation to this. If there may be any support or adjustments required at any point throughout your recruitment journey with us, then please let us know and our trained consultants will assist and advise you accordingly.