Business Support Officer

Contract | Civic Recruitment Limited | United Kingdom

Posted On 18/08/2026

City Nottingham

Province Nottinghamshire

Postal Code NG1

Job Purpose

To provide high-quality business and project support to the Local Authority Children & Education Transformation Team, enabling managers, project teams and partners to deliver key priorities effectively. The postholder will provide flexible administrative and coordination support, maintain accurate project and governance information, support meetings and reporting, and contribute to service improvement and positive outcomes for children and young people.

• Provide proactive business and project support across the Children & Education Transformation Team, supporting multiple priorities and work streams.
• Maintain accurate project documentation, action logs, risk and issue records, evidence files, progress updates and governance information.
• Coordinate meetings and workshops, including preparing agendas and papers, taking minutes or notes, recording decisions, monitoring actions and following up outstanding tasks.
• Collate and maintain information from systems, spreadsheets and project records, producing clear reports, briefings, dashboards, presentations and management information.
• Provide day-to-day business administration, including mailbox and enquiry support, diary and meeting coordination, document production, record management, purchase orders, invoice processing and general office support.
• Act as a professional point of contact for internal teams, external partners, suppliers, residents, customers and other stakeholders, responding to queries and escalating sensitive matters appropriately.
• Support compliance, audit and governance requirements by maintaining accurate records and following data protection, confidentiality, financial and Council policies and procedures.
• Use Microsoft Office, Teams, Excel, databases and relevant project or business systems to manage information and produce accurate, high-quality outputs.
• Manage competing priorities effectively, working at pace and meeting agreed deadlines in a busy public sector environment.
• Build positive working relationships with colleagues and stakeholders, communicating clearly and professionally across a range of audiences.
• Demonstrate initiative, discretion, resilience, adaptability and a strong customer focus while contributing to equality, diversity, service improvement and positive outcomes for children and young people.

• Strong administrative and organisational skills, with the ability to manage multiple priorities and meet deadlines.
• Experience providing business, administrative, project or team support in a busy working environment.
• Experience with in Children’s Services, Education, Local Government or another public sector environment is desirable.
• Strong IT and digital skills, including good working knowledge of Microsoft Office, Teams and Excel.
• Excellent attention to detail and the ability to maintain accurate records and produce high-quality written and numerical information.
• Confident communication skills and the ability to build effective relationships with a wide range of stakeholders.
• Ability to work independently, use initiative and respond positively to changing priorities.
• Ability to handle confidential and sensitive information with appropriate discretion.
• A proactive, adaptable and professional approach, with a willingness to learn and develop.
• Graduate-level applicants or experienced administrators interested in developing towards a Project Support Officer role are encouraged to apply.

Location: Hybrid working, with office attendance 2-3 days per week on site.